United Nations Regional Service Centre Entebbe Jobs in Uganda : Strategy and Planning Manager / Programme Officer

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The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities: Within delegated authority, the Programme Officer will carry out the following duties:

  • Contribute to the development of wider RSCE strategies and policies ensuring that operational realities inform planning;
  • Promote and deploy RSCE corporate initiatives and strategies;
  • Develop plans to implement strategies and analyze proposals;
  • Provide support and insight into significant organizational changes (e.g. shift in strategic focus)
  • Develop forecasts and analytical models for the customer relationship unit;
  • Coordinate activities of the results management office;
  • Build productive relationships with client missions and other stakeholders;
  • Take the lead to ensure that evaluation, audit and compliance recommendations are efficiently implemented;
  • Develop and maintain appropriate emergency preparedness plans and activities to ensure readiness and ability to take timely and appropriate actions in the event of emergency.

Customer Service Responsibilities

  • Deliver service in line with agreed controls and procedures and SLAs and KPIs;
  • Participate in continuous improvement opportunities (both system and procedural).

Managerial Responsibilities

  • Assist the head of the pillar in identifying the right staff for the pillar;
  • Oversees performance management processes and completes performance evaluations for direct reports;
  • Oversees time management processes (e.g., time approval, scheduling, etc.)
  • Manage, coach and mentor the team to continuously improve performance and achieve individual and team objectives
  • Coordinates and liaises closely with key stakeholders as well as operations management as appropriate
  • Reporting on the operational and strategic objectives of the unit
  • Perform other duties as and when required by the Supervisor.

Qualifications, Skills and Experience:

  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Strategy and Planning Manager / Programme Officer job placement should hold an advanced University degree in Economics, International Development, Social Sciences, public administration, business administration or other relevant field, or First University degree with two (2) additional years of related work experience and/or advanced training/courses.
  • At least five (5) years of progressively responsible experience in a strategic planning function, programme management, public administration or related area is required.
  • In case of a Bachelor’s Degree a minimum of seven (7) years progressively responsible experience in a customer service function, programme management, public administration or related area is required.
  • Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.
  • Languages: fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.


  • Professionalism: Knowledge of procurement policies, processes and procedures generally and, in particular, those related to the purchase of supplies and services. Knowledge of financial rules and regulations and ability to research and gather information from a variety of standard sources and to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

All suitably qualified and interested Ugandan candidates should send their applications with the following documents:

The United Nations Personal History form (P-11), Download Here; This should be signed

Proof of required academic certificates i.e. Academic Certificate(s) and/or High School/Secondary Diplomas

Latest performance evaluation reports / appraisals

The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce2-recruitment@un.org

Deadline: 12th October 2018

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