Chief Change and Innovation Officer Employment Opportunity – DFCU Bank  

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Duty Station: Kampala, Uganda
Reports to: Chief
Executive Officer
DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.
                               
Job Summary:
The Chief Change & Innovation Officer will lead the transformation agenda
of dfcu bank towards a modern digitized bank with leadership in operational
excellence and customer service. 
Key Duties and Responsibilities:
·       
Drive
the transformation agenda of the bank to reach its strategic aspirations;
·       
Drive
and promote a customer service-oriented culture across all bank operations to
pro-actively implement behavioral change initiatives;
·       
Drive a
culture of client focus, with products and operational excellence above market
or at least at par with market;
·       
Create
and execute the digital strategy (in line with strategic aspiration becoming a
Bank 4.0)
·       
Create a
process optimization program with use of modern techniques such as LEAN
(creating more customer value without increasing resources);
·       
Continuously
review processes, driven by Lean and Agile ways of working to ensure that all
bank processes are optimized, while initiating changes to enhance innovation
and commercial drive;
·       
Work
closely with the CEO and all EXCO members to drive the strategic transition,
innovations and changes in all facets of the bank;
·       
Be the
center of expertise for innovation, development and implementation activities
in all domains of the bank (client facing, Digital Strategy, Operations,
Regulatory Implementations);
·       
Coordinate
and control all projects related to selection, acquisition, development and
installation of major information and operations systems for the bank;
·       
Provide
advice on evaluation, selection, implementation and maintenance of information
systems, ensuring appropriate investment in strategic and operational systems.
Evaluate systems to measure their success;
·       
Lead the
project management and implementation of major change initiatives by
coordinating the responsible departments to ensure smooth implementation;
·       
Take
responsibility for the innovation/transformation budget (CapEx & OpEx) and
IT CapEx budget aspects related to all new IT and product development (“the
How”). 
Qualifications, Skills and Experience:
·       
The
applicant for the DFCU Bank Chief Change and Innovation Officer job must hold a
Master’s Degree in Computer Science, Information Technology, Business
Computing, Commerce, Accounting or Business Statistics or another related
field, an MBA would be an added advantage;
·       
Professional
experience in banking i.e. ACIB and Project Management, Prince II would be
added advantage;
·       
At least
15 years’ work experience, five of which should be in a senior Technology or
Operations position in a large financial services institution;
·       
Demonstrated
experience in driving innovation and change agendas in Financial Services (able
to demonstrate blue-sky thinking);
·       
Demonstrated
ability to link and apply complex technologies to business strategies & a
high proficiency in Information and Communication Technology;
·       
Strong
skills in business process analysis as well understanding of banking operations
and FinTech trends;
·       
Strong
skills in project management and project execution;
·       
Familiarity
with the financial services industry in East Africa or emerging markets; and
·       
Strong
understanding and experience in mobile banking services.
All suitably
qualified candidates should submit their CV and a cover letter highlighting how
their experience is relevant to the Duties and Responsibilities described above
to hr.s@ug.pwc.com. The CV must include 3 referees including their e-mail address
and telephone number.


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