Organisation: United Nations High Commissioner for
Position No.: 10022258
Vacancy Notice: Internal/ External Vacancy Notice Number 003/2021
Duty Station: Kampala,
Reports to: Senior
External Relations Officer
The Office of the
United Nations High Commissioner for Refugees was established on December 14,
1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute
of the Office of the United Nations High Commissioner for Refugees is to lead and
co-ordinate action for international protection to refugees; seek permanent
solutions for the problems of refugees and safeguard refugee rights and
well-being. UNHCR has an additional mandate concerning issues of statelessness,
as it is given a designated role under Article 11 of the 1961 Convention on the
Reduction of Statelessness.
Job Summary: UNHCR’s
Associate Communications Officers need to cultivate a keen understanding of our
target audiences—including an up-to-the-minute grasp of the methods and tone of
voice that resonate deeply, win trust and spark quality engagement. They must
be vigilant about editorial and journalistic standards, attentive to protection
concerns and political sensitivities, and focused on communicating successfully
with key demographics. These audiences will vary by location, language and
platform, among other factors, as well as whether the aim is to inform,
advocate or raise funds.
The Associate Communications
Officers’ functions, working relationships and skills specializations differ
depending on language, location, grade, and whether they sit within a country
operation, a regional bureau or the Global Communications Service. UNHCR’s
primary target audiences include public, media and policymakers, while our main
partners and influencers include peers and private sector, trusted figures and
our own workforce. Some communicators will focus mainly on news and media
relations, for example, while others will produce multimedia content, manage
social media accounts or lead advocacy campaigns. Forging partnerships with
media outlets that reach target audiences is a central role for all Associate
All Associate Communications
Officers are expected to work strategically in support of UNHCR’s operational
and communications objectives for their geographic area of responsibility (AoR)
as well as global priorities. Communications approaches should reflect our core
values as an organization that is caring, trustworthy, proactive,
outcome-focused and responsive. This will reinforce UNHCR’s role as the lead
agency that protects refugees, internally displaced and stateless people and
mobilizes action to provide solutions.
Key Duties and Responsibilities:
in the implementation of communications strategies for countries, situations
and special projects; identify thematic priorities and target audiences to meet
UNHCR’s global communications objectives.
news and popular trends to insert UNHCR’s messaging into ongoing conversations;
identify key moments for proactive communications.
strategic partnerships with individuals and organizations who can help produce
and promote UNHCR content, activities and messaging as well as provide research
insights to improve communications; promote the work of engaged businesses and
civil society actors.
to the development of news-driven and authoritative content to lead the
narrative on forced displacement and show UNHCR’s impact (e.g. interviews,
press releases, flagship reports, speeches), create emotive storytelling to
generate empathy (e.g. stories, multimedia content) and mobilize action by
signposting concrete steps people can take to help refugees (e.g. digital
diplomacy, action-driven campaigns, fundraising).
the supervisor in ensuring content created reaches maximum impact by developing
strategies for distribution from the outset, boosting the visibility of our
content on relevant UNHCR channels and placing it on external channels.
monitor the implementation of communications projects and adjust accordingly.
Benchmark the results of communications projects against set success
indicators; build on communications successes.
communications strategies, campaigns, events and other initiatives in support
of UNHCR’s strategic objectives, including its need for leading share of voice
on refugee and related matters, and ensure coverage of refugee situations in
their country or region in global and domestic media.
prepare, fact-check, edit and produce professional media and communications
materials for target audiences and ensure their timely dissemination via
UNHCR’s communications channels, ensuring highest quality standards.
media releases, statements and media briefing notes, and secure clearances,
working in conjunction with relevant focal points and keeping sensitive to
needs of both internal and external audiences.
Act as a
spokesperson for UNHCR, organizing press events, handling interviews requests
and providing responses to requests from media relating to UNHCR and its work.
with journalists and public audiences via social media channels.
provide ideas for communications initiatives and considered professional
communications advice to senior staff of UNHCR.
missions and field trips with media and other official visitors in support of
UNHCR and its work.
maintain media relations for UNHCR, ensuring that media (and other important
external stakeholders, such as governments, embassies, NGOs etc.) are briefed
regularly on issues of importance to UNHCR, and have access to information and
and manage communications budgets.
alignment with UNHCR’s global branding and messaging.
maintain and upgrade communications skills, keeping abreast of emerging
platforms and tools, and systematically reviewing media impact results and
other measurement tools for learning purposes
the primary interface on communications matters between the country office and
the Global Communications Service.
the supervisor in crisis communications work for the country within the AoR,
alerting the GCS/News & Media Section’s crisis communications lead to risk
issues and ensuring close coordination
Qualifications, Skills and Experience:
ideal candidate for the United Nations Associate Communication Officer job
opportunity should hold an undergraduate degree (equivalent of a BA/BS) in
Journalism; International Relations; Political Science; Communications; Public
Information; Media Film / Video; or other relevant field or related fields is
of previous professional experience in journalism and/or communications, mainly
at international level is required.
of English is required.
Desirable Qualifications & Competencies
social media presence is desirable.
working on advocacy campaigns is desirable.
working with goodwill ambassadors and other high-profile influencers is
with brand management is desirable.
with measurement and evaluation, especially providing analysis of media
coverage, social media engagement, web traffic, etc is desirable.
reporting, writing, editing for magazines, newspapers and websites is
using digital asset management systems is desirable.
with digital analytics and performance reporting is desirable
How to Apply:
Ugandan nationals who wish to join the United Nations High Commissioner for
Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the
link below and follow the application instructions after reviewing the job
Deadline: 25th February 2021