Job Title: Manager E-Banking operations
Duty Station: Kampala,
Reports to: Head of Operations
Orient Bank is a
leading Private sector commercial bank in Uganda since 1993. Its steady growth
over the last 20 years can be attributed to its professional management and
prudent Lending and investment policy. The confidence in Orient Bank of
the Ugandan business community in particular and the public in general, is
reflected in its large deposit base. In November 2002 Orient Bank made another
first in this economy by successfully out competing other Banks in taking over
TransAfrica Bank Ltd., (TABL).
Job Summary: The Manager E-Banking operations will be responsible
for planning, coordination and monitoring E-Banking services and, ensure
operational efficiency of the back office business function in accordance with
the Bank’s operational policy guidelines, strategic and business objectives as
well as regulatory guidelines.
Key Duties and Responsibilities:
analysis of the existing reconciliation processes in order to assess the
strength of the controls and identify areas for improvement.
and report on profitability of individual products under E-banking.
revenue collection and reconciliation processes to minimise errors and costs to
drive revenue growth.
ensure operational efficiency of Off-site and head office ATMs and prepare
periodic reports on their performance.
card acquiring services by providing support to merchants, settlement of
merchants’ payments and minimizing losses on operations especially charge
methodologies for enrolling existing bank customers to E- banking products,
respond to customer queries and monitor performance of e-banking operations on
a weekly basis.
cost effective methods and trends and implement them effectively to reduce
e-channels for the efficient functioning and root cause analysis for
the risks associated with new and changed products, services and business
strategy are sufficiently assessed and mitigated.
coordinate efforts to enhance the general risk management and compliance
culture within the business/support function.
controls within the business/support function unit to meet regulatory and
opportunities and best practices in market in order to move with the
operational trends and avoid frauds using new techniques.
Qualifications, Skills and Experience:
candidate must hold a Bachelor’s Degree preferably in a business-related Course
years practical (on-the-job) operations experience, preferably within the card
and E-Banking business.
knowledge of the card product functionality is essential.
understanding of the banking sector.
stakeholder management abilities.
knowledge and understanding of banking operations (domestic and international)
understanding of clearing and local transfers
with current local regulations on International Operations.
knowledge of local payment systems
customer services capabilities.
negotiation and conflict resolution skills.
Oral and written communication skills.
documentation and process management skills.
Excel/MS Word/good accounting knowledge & analytical skills.
problem solving skills
ability to take initiative and critically analyse processes and procedures
How to Apply:
candidates who meet the criteria indicated above are requested to send their
applications, and updated Curriculum Vitae to the following email:
Deadline: Wednesday 24th March, 2021 at 5:00pm
Only shortlisted candidates will be contacted