Job Title: Director, Administration
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 21-Administration-RSCE-156743-D-Entebbe (O)
Reports to: Assistant Secretary-General for Support Operations
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location- dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Chief RSCE and support offices through the Deputy Chief RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.
Job Summary: The Director of RSCE will be responsible for all operations of the RSCE in the delivery of efficient and effective support to client entities, including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management. The Director of the RSCE will report through the Assistant Secretary-General for Support Operations to the Under-Secretary General for Operational Support.
The Director of the RSCE will coordinate closely with the leadership of client missions of the Regional Service Center in Entebbe, including a Client Board representing the client missions, and a Steering Committee comprised of DOS/DMSPC leadership to guide the operations of the RSCE and make strategic decisions.
Key Duties and Responsibilities: Within delegated authority, the Director, RSCE will be responsible for the following functions:
- Provides leadership and oversees the operations of the Regional Service Center in Entebbe.
- Assumes overall responsibility for implementing the mandate of the RSCE and sets the strategic direction to achieve the goals and objectives of the Center.
- Develops and implements, through collaboration with all stakeholders, vision of service delivery offering services and solutions which are client-oriented, responsive and allows for efficiencies wherever possible.
- Oversees the work of the Center’s organizational pillars and the provision of administrative support to RSCE staff and clients.
- Leads the provision of optimal service delivery while ensuring systematic improvement in the quality of services and cost containment.
- Leads the development and validation of performance management tools.
- Cultivates a culture of client orientation by systematically evaluating customer satisfaction and adjusting as necessary as well as ensuring responsiveness of Center staff to customer enquiries.
- Coordinates and oversees the preparation of reports, responses and presentations to the legislative bodies, leadership of client entities and the Department of Operational Support as well as other stakeholders on achievements and performance of the RSCE.
- Ensures the development and implementation of the RSCE communications plan to deliver appropriate information to stakeholders and staff and obtain adequate feedback.
- Ensures development, preparation, coordination and monitoring of overall work plans, strategies and programs for the support activities of the Center.
- Assumes overall responsibility for the Center’s resources and administration and provides effective management of human, financial and material resources of the RSCE. The Director, RSCE is responsible for the coordination of inputs for the RSCE’s budget submissions ensuring adequate provision is made to meet resource requirements. S/he represents the RSCE before legislative bodies, providing information and clarification in support of budget proposals.
- Provides overall guidance, performance evaluation, supervision and mentoring to all RSCE staff.
- Coordinates and organizes meetings of the RSCE Client Board and Shared Services Steering Committee.
- Acts as focal point for all sensitive personnel and management issues as well as for contacts with the Office of Internal Oversight Services and the Resident Auditor(s).
- Supervises the overall staffing at the Center.
- Represents the RSCE at high level meetings, protocol, and ceremonial occasions, including vis a vis the host government authorities, the Resident Coordinator and the UN Country Team.
- Liaises with relevant departments and offices at UN Headquarters to coordinate RSCE strategic and operational issues, including those arising from reform processes.
- Coordinates with the United Nations Office in Nairobi and the Kuwait Joint Support Office in the implementation of the RSCE business continuity plan.
- Performs other duties as required.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Director, Administration job placement should hold an advanced university degree (Masters or equivalent degree) in business or public administration, human resources management, finance, budget, logistics, information technology, or related area. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.
- Over fifteen (15) years of progressively responsible experience in administration, human resources management, finance, budget, logistics, information technology, management or related field is required.
- A minimum of eight years of senior management experience with responsibilities in budget, finance and human resources management is required.
- Experience with the provision of service delivery support to field operations is desirable.
- Experience in providing administrative support to operations in conflict/post conflict countries is desirable.
- Experience in implementing administrative, financial, logistics or information technology policies practices and procedures of the UN system or another global international organization is desirable.
- Experience in managing the delivery of centralized administrative services to a dispersed client base is desirable.
- Experience in managing large teams in a multinational environment is desirable.
- Languages: fluency in English is required. Knowledge of French is desirable. Knowledge of another official UN language is desirable.
- Professionalism: In-depth understanding of the Organization’s governance frameworks and its processes for the management of human, financial, logistics, and information and communications technology; ability to resolve complex integrated mission support problems typical of those that are encountered in United Nations field operations; commitment to the ideals of the Organization; ability to meet commitments and deliver results; proven critical thinking skills; ability to ensure adequate preparation of reports or rationale with respect to key administrative and related decisions; strong negotiation and conflict-resolution skills. Ability to provide seasoned effective specialized advice in a broad range of human resources, financial, logistical, ICT and administrative areas to relevant high-level stakeholders. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
- Accountability: Takes ownership of all responsibilities and honors commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
- Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement, does not accept the status quo; Shows the courage to take unpopular stands; Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
- Managing Performance: Delegates the appropriate responsibility, accountability and decision making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.
How to Apply:
All suitably qualified and interested Ugandan candidates should send their applications through the United Nations online portal at the link below.
Deadline: 17th July 2021