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Caseworker NGO Jobs – Church World Service (CWS)

Job Title:    Caseworker

Organisation: Church World Service (CWS)

Duty Station:  Kampala, Uganda

Reports to: Field Processing Manager


About US:

Church World Service was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world.

Job Summary:  The Caseworker is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication.

Key Duties and Responsibilities: 

  • Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
  • Travels throughout Sub-Saharan Africa, as assigned, to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.
  • Primarily conducts the AOR Screening and Pre-Screening One interview, per the daily minimums set by Field Team Management, in a non-confrontational, objective, and dignified manner. This includes:
    • Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
    • Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
    • Collecting all identity information including photographs, height, and weight.
    • Documenting applicant’s persecution claim.
    • Analyzing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
  • Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
  • Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in START, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates START accordingly.
  • Prepares cases for CIS, including reviewing physical and START files and constituting physical files.
  • Works with other Operations departments as necessary to properly update the appropriate cases.
  • Assists as needed in preparing circuit rides.
  • Assists Adjudications Circuit Rides as needed, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
  • Completes and updates all case files and all database records.
  • Writes deferrals and info memos for referring agency action, as required.
  • Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
  • Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
  • Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
  • Contributes to the development of Field Team training procedures and their implementation.
  • Trains new staff as required.
  • Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team.
  • Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
  • Casework or previous resettlement experience is preferred.
  • Strong verbal and written English language skills;
  • Second language an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic preferred;
  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook;
  • Strong organizational and time management skills;
  • Meticulous attention to detail.

How to Apply:

All candidates should apply online at the link below.


Click Here (Caseworker – Kampala, Uganda National)

Deadline: 24th September 2021

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