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Collections Officer Jobs – Platinum Credit (U) Ltd

Job Title:    Collections Officer

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office, Kampala, Uganda


About US:

Platinum Credit (U) Ltd is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.


Job Summary:  The Collections Officer will be responsible for the direct collection of delinquent loans


Key Duties and Responsibilities: 

  • Achieving set recovery targets.
  • Negotiate viable repayment plans and ensure consistency of payment by a client
  • Field Visits and serving demand letters at customer’s workplace/home to persuade/cause them to pay.
  • Updating client’s Accounts with feedback collected and uploading necessary documents in the system.
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  • To ensure non-performing loans are returned to the collections at source payment method.
  • Making outbound collection calls to Customers to ensure payment of outstanding arrears.
  • Making field visits to track debtors to ensure payment of outstanding arrears.
  • To resolve customer queries related to arrears.
  • Liaising with branch staff to ensure non-performing loans in their respective branches are returned to performing.
  • To negotiate with Customers on the terms of clearing their outstanding
  • To attain the assigned portfolio performance rates as communicated by management from time to time.
  • Identify issues attributing to account delinquency and discuss/raise them with management.
  • To liaise with Government agencies and other authorities to maintain very good working relations necessary to maximize payroll collections.
  • To diligently handle any collections task as assigned to you from time to time.
  • Submission of payment requisitions and new deduction schedules to the votes assigned to you by agreed deadline as communicated by the Collections Manager.

Qualifications, Skills and Experience:

  • The applicant for the Platinum Credit (U) Ltd Collections Officer job should hold a Bachelor’s Degree in a relevant field.
  • Experience of one (1) year and above in a similar role
  • Knowledge about the collections process
  • Computer Knowledge.
  • Customer Care Skills
  • Communication skills
  • Excellent Numerical and Analytical Skills


How to Apply:

All candidates are encouraged to send their applications, detailed CVs and testimonials to the address below;


The Human Resource Manager;

Platinum Credit (U) Ltd


Send your application by


Email to:


Deadline: 5th October 2021


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