U.S. Mission Uganda
Announcement Number: Kampala-2022-028
Position Title: Computer Management Assistant
Opening Period: 7/25/2022 – 8/07/2022
Grade: FSN 8/FP-6
Salary: UGX 70,307,688
For More Info: KampalaHR@state.gov
Who May Apply: Current Employees of the Mission – All Agencies and/or U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); or declared Members of Household (MOHs); dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM – All Agencies (Actual FS salary determined by Washington D.C.)
Security Clearance Required: Public Trust- Background Investigation
Duration Appointment: Indefinite subject to successful completion of probationary period
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Computer Management Assistant.
The work schedule for this position is:
- Full Time, 40 hours per week
Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) following receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Duties: Incumbent is responsible for the daily administration of ~550 users, ~350 Workstations and provides Tier II IT support services to Mission Kampala. The incumbent reports directly to the Supervisory Systems Administrator and completes his/her duties while adhering to policy and in alignment with objectives and priorities established by post management. Administers and maintains networks to include installation, configuration, administration, maintenance, and troubleshooting of software, hardware, and network infrastructure. Completes daily / weekly routine maintenance to adhere to technical and security requirements by performing patch management, anti-virus deployments, configuration management, risk management and encryption services.
Qualifications and Evaluations
EDUCATION: Completion of a bachelor’s degree in computer science, information technology, software engineering or computer/information security is required.
Microsoft Certified Solutions Associate (MCSA) certified in both the windows desktop and server operating systems is required. Cisco Certified Network Associate CCNA is required.
EXPERIENCE: Minimum of 4 years of technical experience, performing analysis and decision making in systems administration, computer operations and support is required.
JOB KNOWLEDGE: Must understand the rules, laws and the business environment in Uganda to be able to work with the service providers. Thorough knowledge of computer hardware and software, including Windows based operating systems and standard utility programs is required. Advanced understanding of systems analysis and design, and current on technological solutions is required. The incumbent must have thorough working knowledge of systems administration and management procedures as well as systems maintenance procedures is required. Must possess analytical skills, ability to advise management and how to promote and adhere to technology related policies and procedures.
Evaluations: (This may be tested)
LANGUAGE: Fluency Working Knowledge speaking/reading/writing English is required. This may be tested.
SKILLS AND ABILITIES: Problem solving and resourcefulness aptitude is required. The incumbent should be able to diagnose IT related issues quickly and correctly. He/she is required to determine priorities based on the application’s interconnections with mission operations. They must efficiently identify problems and determine feasible solutions that are effective, often through communication with a variety of interdisciplinary teams and users.
Ability to communicate effectively with other technicians, USG officials and representatives of the Ugandan government and private sector is required. Able to concisely articulate the importance of technology decisions through the senior channels to get the required support. Ability to describe complex problems accurately and follow instructions through issue resolution is required. Ability to operate and troubleshoot Windows compatible PCs, disassemble computers, diagnose both hardware and software problems and recommend viable solutions is required. Ability to manage Local Area Networks with varying degrees of complexity is required. Well versed in various Microsoft programs. Excellent communication skills are necessary to relay technical information to non-technical customers in a way they will understand the problem and/or resolution is required. The position is also required to lift 25 lbs. of equipment. This may be tested.
Qualifications: All applicants under consideration will be required to pass medical and security certifications.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf
How to Apply:
- All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.
All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below:
- For further assistance call 0414-306001
- 3. You will receive confirmation of registration and proceed to apply.
- On completion of this process, you will receive an auto response via your email.
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
- Copy of Orders/Assignment Notification (or equivalent)
- Bachelor’s Degree Certificate
- Certificates (MCSA & CCNA)
- DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information: the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.
Thank you for your application and your interest in working at the U.S. Mission in Uganda.