Job Title: Officer, Acquiring & Remittances
Organisation: I&M Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Head, Alternate Channels & Cards
About US:
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary: The Officer, Acquiring & Remittances will actively undertake execution of the alternate channels & cards strategy in line with the regulatory framework to drive adoption of the products, foster channel utilization and business growth goals through innovation, superior relationship management, various sales initiatives, monitoring and support of the channels
Key Duties and Responsibilities:
- Management, monitoring, and development of alternate channels: ATMs, Self-service kiosks, Cash Depositors and be the primary contact person for all Agent, ATM and Remittance issues.
- Lead and deliver on all projects related to Agency Banking, ATM and Remittances.
- Ensure that all branches are trained and setup to serve customers sending and receiving money.
- Ensure timely payment of commission to and by the bank for agents and other applicable third parties.
- Frequently monitor competitor landscape and take action to keep the bank ahead of competition. Apply need-based product development and selling approach through the channel programs.
- Ensure TCF principles are embedded in all the channel and portfolio actions.
- Continuously review E2E processes to ensure customer experience is good making I&M the banking partner of choice.
- Adhere to standards, legal and regulatory, in accordance with the group guidance.
- Understand technical/regulatory matters affecting the business. Ultimate responsibility for the continuing compliance.
- Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet the set standards.
- Carry out business risk assessment and institute controls to mitigate the risks, monitor compliance and safe operations of the channels.
- Closely monitor the market for dynamics on customer behavior, competition, policies and regulations.
- Innovation to address new business opportunities and/or improve processes.
- Any other responsibility as & when assigned by the competent authority of the bank from time to time.
Qualifications, Skills and Experience:
- The applicant must be a graduate in a business or IT related programs from a recognized University
- At least three years of experience in banking.
- Exposure to alternative digital banking channels, product development, sales and operations.
- Customer focus
- Strategic decision making
- Good presentation skills
- Good written and oral communication skills
- Team player that motivates and educates others.
- Projects and stake holder’s management.
- Good overall knowledge of the remittance industry.
- Good overall knowledge of the agent banking industry.
- Good understanding of card operations and products
- A good understanding of card systems, processes and procedures.
- A good understanding of the techniques of Performance Management
NB: Only shortlisted candidates will be contacted
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 27th September 2022 5:00pm
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