Reports to: Information & Communication Technology Infrastructure Manager
Job Purpose:
To provide quality end to end Data Centre, Networks, and related Infrastructure services and solutions across the BRAC Uganda Bank estate, through operational planning, technical support, supplier management, and project support. She/he will manage and keep the BRAC Uganda Bank Data Centre and Network infrastructure running smoothly in an efficient manner to ensure maximum availability of services to the bank’s customers.
KEY RESPONSIBILITIES
• Support and manage the Data Centre and Network Infrastructure, identifying, troubleshooting, solving and documenting data centre and network connectivity and performance issues.
• Support and manage the Telephony Infrastructure
• Evaluate equipment requirements and proposals for supply, implementation and development of new or existing data centre/networks/telephony services
• Ensure that project deliverables are met and executed according to projects scope by liaising effectively with Project Managers and the business.
• Support and maintain service continuity strategies for the Data Centres, Networks, Telephony and other BRAC Infrastructure Ensure SLAs are followed and met, through the monitoring and reporting of service targets and the undertaking of corrective action where necessary.
• Ensure that all BRAC Data Centres, Networks, Telephony and other infrastructure are in good condition to provide optimal service
• Configure, deploy, maintain and monitor Data Centre and Network equipment that include Routers, Switches, Firewalls, Leased Lines, Call Managers, Voice Gateways, and other infrastructural components across the BRAC WAN
• Manage network security tools like firewall, anti-virus and intrusion detection systems.
• Any other duties as may be assigned
MINIMUM QUALIFICATIONS AND SKILLS
• Bachelor’s Degree in Information Technology, Computer
• Science or related field
• At least 3 years’ experience in an ICT Department in a busy Commercial environment/Financial Institution with at least 1 year in a Data Centre & Network Support role.
• Cisco Certified Network Associate (CAN) Certification
• Cisco Certified Network Professional Routing & Switching (CCNP R&S) is added advantage.
• Good interpersonal, analytical, problem-solving and good communication skills
• Ability to work in a multidimensional/multicultural setting
Interested candidates should email their application letter, Curriculum Vitae, copies of relevant academic documents, IN PDF FILE mentioning the job tittle as the subject matter to recruitment.bracugandabankltd@brac.net NOT later than Saturday 31st December 2022. All applications should be addressed to the Head of Human Resource and Training BRAC Uganda Bank Limited. Note: Only shortlisted candidates will be contacted.