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Service Officer – Ecobank Business Services – Ecobank Uganda Limited

Job Title:  Service Officer – Ecobank Business Services

Organisation: Ecobank Uganda Limited

Duty Station:  Kampala, Uganda


About US:

Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.


Job Summary:  The Service Officer – Ecobank Business Services will be tasked with implementing EBS Policy guidance on Realty, Property Projects and refurbishments.


Key Duties and Responsibilities:

  • Deliver cost effective projects so as to achieve departmental, functional, and organizational strategic objectives
  • Provide guide to Management/Stakeholders on the cost benefit analysis of projects.
  • Manage and monitor project finance and cash-flow and maintain financial controls.
  • Liaise with finance to capitalize capital project expense in a timely manner so as to commence depreciation
  • Proactive performance management off external consultants, development contractors and vendor / suppliers
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
  • Proactively manage changes in project scope, identify potential crises and devise contingency plans
  • Manage and monitor lease renewals and rent escalations.
  • Provide accurate data on statutory obligations.
  • Maintain an Update Property Database for the affiliate.
  • Build and sustain strong tenants – landlords’ relationship vital to the success of the business
  • Liaising with Statutory Bodies and Government agencies to ensure compliance of statutory obligations.
  • Budget and monitor expenditure to achieve financial targets.
  • Advise on all risks associated with each of the Ecobank property in the affiliate and provide an action plan to remedy/minimize the risk.
  • Ensure that all Ecobank buildings are safe for use / occupation in the affiliate.
  • Exploring, identifying and tracking areas of EBS savings.
  • Achieving efficiency targets for building utilisation and density of occupation.
  • Ensure timely reporting on all leases, valuation, and cost information on all Properties from the affiliate.
  • Identify and mitigate operational risks .
  • Any other duties that will be assigned by Group Manager – Realty Services and Country EBS Head from time to time.
  • Ensure that the buildings in the affiliate are Clean and safe for use / occupation.
  • Effective planned preventative maintenance schedule be put in place for the affiliate.
  • Advise on all risks associated with each of the buildings in the affiliate and provide an action plan to remedy / minimize the risk.
  • Lease Management and administration
  • Ensure that building rental paid are below the market price.
  • Management of Assets and Asset Tagging.
  • Monitor contractors’ delivery in the execution of works.
  • Build business relationship internal and external workers
  • Review and recommend creative ways off effectively managing facilities to reduce costs.
  • Manage the Facilities Management budget to ensure that we are operating effectively and efficiently.
  • Ensure proper safe keeping of records/archives.
  • Managing Physical Security to ensure that the buildings in the affiliates are safe.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Property Discipline preferably in Architecture or Building Technology.
  • Project Management knowledge.
  • At least three years of post-qualification experience
  • Professional affiliation to any recognized professional body will be an advantage.
  • Excellent leadership skills
  • Good team player.
  • High customer focus
  • Strong analytical skills
  • Strong communicator
  • Strong negotiation Skills


How to Apply:

All suitably qualified and interested candidates are encouraged to send their application letters and updated CVs to


Deadline: 20th May 2023


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