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Fresher Customer Service Officer Job Opportunities – I&M Bank Uganda

Job Title:   Customer Service Officer (Fresher Job Opportunities)   

Organisation: I&M Bank Uganda

Duty Station:  Arua, Uganda

Reports to: Branch Manager


About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.


Job Summary: The Customer Service Officer will build, cultivate and support business relationships with potential/existing customers and translate those relationships into profitable business for the Bank


Key Duties and Responsibilities:

  • Lead the customer service agenda by demonstrating great customer experience while serving customers at the centre
  • Drive adoption and usage of digital channels and ensure to do so through the support of channels at the digital pod
  • Increase product holding per customer through identifying customer needs and proactively seeking to provide solutions to meet the identified needs
  • Contribute to the formulation and implementation of strategies necessary to reactivate dormant /inactive accounts and sustain existing accounts.
  • Receive customer instructions, enquiries such as Standing Order, Instant Statement, Stopped Cheque/Account, Safe Deposit applications and deliver them to relevant staff for processing.
  • Build and consolidate pleasant relationship with the bank’s customers and maintain good disposition towards all customers to ensure the Bank retains the existing accounts.
  • Liaise with bank staff to facilitate customer service delivery and to reduce service delivery bottlenecks.
  • Regularly contact customers via telephone calls to obtain feedback on service quality and customer satisfaction levels.
  • Always contact customer timely to pick their debit cards and cheque books when delivered at the Centre.
  • Attend to all customer inquiries/requests; guide customers and liaise with the different functions to ensure customer satisfactions.
  • Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions.
  • Manage access to the Customer Service desk such that access is restricted to prospective account holders and customers to prevent leakage of information to strangers.
  • Ensure timely resolution of customer complaints and issues.
  • Assist customers in the account opening process based on compliance and KYC procedures.

Qualifications, Skills and Experience:

  • The applicant must hold a first degree in any field or its equivalent in any relevant discipline
  • One to three years of relevant work experience preferably in a banking industry.
  • In-depth knowledge of the bank’s products and services in relation to the competition.
  • Relationship management Skills.
  • Marketing/networking Skills.
  • Professional disposition.
  • Problem solving skills.
  • Result Orientation.
  • Analytical Thinking.
  • Relevant communication skills
  • Understanding of basic electronic banking trends and developments
  • Highly Customer Centric
  • Has empathy for the customers situation
  • Works accurately and with eye for detail


How to Apply:

All suitably qualified and interested applicants should apply online at the link below.


Click Here


Deadline: 8th May 2023


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