Assistant Relationship Manager KCB Group

Key Responsibilities:
• Create and Manage client relationships and accounts to minimize attrition.
• Sourcing for new personal and SME banking business opportunities in coordination with the sales team and other units.
• Adherence to KYC and AML policies and procedures.
• Cross sell bank products including assets, liability and electronic banking products.
• Initiate personal and SME loans applications and ensure good underwriting practices.
• Prepare and submit relevant reports.
• Managing personal and SME banking portfolios and monitor daily branch budget for all accounts.
• Sales calls and market intelligence gathering.
• Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
• Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
• Any other duties that may be allocated from time to time.
• Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

Daily Responsibilities:
• Customers successfully enrolled, utilizing, and enjoying to e-channels.
• Increased profitability as a result of quality growth in market share.
• Increased cross-sale ratios.
• Good audit and compliance report findings
• Complaints and queries effectively managed
• Retention of satisfied, well-informed customers.

Knowledge, Experience And Personal Competencies
• A degree or Post graduate degree (Business and/or Finance related)
• Good understanding of banking products, policies and procedures.
• Sound knowledge of the KCB bank products and processes such as account opening and documentation.
• Credit knowledge including understanding and interpretation of financial statements.
• Understanding of behavior and application scoring systems and how to use relevant scoring software.
• Understanding risk management principles, credit scoring principles and procedures.
• Possession of fine underwriting skills and good understanding personal credit processes
• Understanding of competitors and their products and services
• Attend relevant courses and e-learning sessions.
• Good understanding of existing customer profiles.
• The candidate should possess the following interpersonal competencies: Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.