Organisation: Emperor Hotels Ltd
Duty Station: Naalya, Kampala, Uganda
Salary: UGX 500,000/=
About US:
The Emperor Hotel is an Oasis of cool and green with a secure environment ideally located in the heart of Naalya offering a standard class of serene hospitality ranging from Accommodation, dinning, swimming, steam and sauna.
Job Summary: Emperor Hotel is seeking a full-time commendable Hotel Supervisor who will support the hotel in its day-to-day operations. He/ she will work closely with the hotel manager and the director to render an efficient and effective execution of duties through the various hotel departments. He/ She will ensure compliance with the Emperor hotel Policies and Procedures, guidelines and rules.
Key Duties and Responsibilities:
Attend adequately to customer concerns and ensure their satisfaction.
Preparing periodic management reports about the current status of operations, business flow, inventory and staff performance and presenting them to management.
Provide all reliable and accurate information relating to the hotel policies, service portfolio to the stakeholders.
Ensuring that the hotel is well-maintained by identifying technical concerns and engaging management to schedule repairs and maintenance as needed.
Coordinating with other departments such as human resources or marketing to streamline operations
Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them
Managing the daily operations of the hotel including training, allocating, and supervising staff members.
Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers
Overseeing the financial operations of the hotel such as revenue management
Plan and provide support for the setup, execution and teardown of special events
Work closely with the supply chain (vendors) as needed to ensure timely deliveries of quality product.
Resolve any operational problems or conflicts within the work environment.
Coordinate work flow within the team, prioritizing jobs and delegating duties to associates.
Monitor and supervise staff to ensure accountability in compliance with department goals
Ensure that all goals are geared toward exceeding guest’s expectations. Participate in long range planning.
Demonstrate excellent management techniques and values towards staff and clients.
Develop and implement guidelines and control procedures for purchasing and receiving of Inventory.
Establish goals including performance goals, budget goals, team goals, etc.
Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Plan and schedule training of the junior staff on various skills and values important for job performance.
Demonstrate exemplary character, leadership skills by communicating clearly, professionally and effectively.
Create a positive team environment and set a superior standard for the provision of a high-end hospitality experience at the hotel.
Ensure meal and event presentations are consistent, prompt and match the hotel standards
Plan & manage hotel inventory consumption of all department items necessary to running department operations.
Support the staff in a professional manner, by creating an environment where they consistently feel valued and respected.
Qualifications, Skills and Experience:
The applicant must hold a degree in Hospitality management with three to four (3-4) years of demonstrated work experience as a similar position.
Strong organizational skills.
Experience with inventory management
Experience supervising and training workers or volunteers attached to the hotel
Knowledgeable on current hospitality trends
Strong work ethic and integrity and guest-oriented mindset.
Exceptional attention to detail
Ability to maintain a professional, approachable demeanor while working in a dynamic working environment
Ability to identify and quickly overcome challenges during the day-today operation
Able to guide and mentor assigned team members to ensure team cohesion is created and maintained
Ability to track inventories on food, liquor, equipment, and other departmental supplies to maintain an efficient operation while maintaining cost effectiveness.
How to Apply:
Please send your CV and Cover letter detailing why you are interested in the position and how your skills and experience meet the qualifications of the position. Applications will be reviewed and shortlisted candidates will be invited to interview.
Address to:
The Emperor Hotels Ltd,
Plot 1863/5 P.O Box 10737 Naalya. Kampala. Uganda
Email to: info@emperorhotels.ug
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