The ideal candidate will be expected to have flexibility regarding their established work week hours. This will include working outside of JSI’s US work hours of Monday – Friday 8:30 am to 5:30 pm ET, and on Saturdays and Sundays.
Responsibilities:
• Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
• Resolves internal user problems and ensures correct operation of personal computers.
• Install, troubleshoots, and repairs computer systems, hardware, and
• computer peripherals.
• Maintains parts inventory and logs all service/repair activity. • Assist and independently deploy special projects and network implementations.
• Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems.
• Responsible for assisting all users with their questions about any of
• our supported software and systems to the best of his/her ability, in a professional and courteous manner.
• Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
• Creating workstation images
• Patching windows workstations and servers via Kace.
• Perform system setups for new hires. Qualifications:
• Ability to handle multiple and conflicting priorities and workloads. An associate degree or its equivalent is required.
Submit your CV and Application on Company Website : Click Here
Closing Date : 8th October, 2023
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