Manager – Demand Management.Technology MTN Uganda Limited

Main Purpose.
The mission is to plan; direct and coordinate demand and supply planning; managing the annual operating plan and maintaining the demand / supply forecast. Work with the business to ensure the demand is captured, prioritized, planned, and delivered through the defined ad hoc release cycles.

Main Job Functions:
• Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
• Review and validate the demand management processes during the competency center requirements gathering.
Balance supply and demand in accordance with supply constraints and customer priorities
• Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current workload.
• Manages the demand pipe, logs and performs high level analysis of requests.
• Weekly Customer Reporting and managing PSCOM.
• Customer coordination on delivery status
• Vendor Management (Weekly report, getting drop dates, weekly meetings)
• Tracking and managing delivery dependencies.
• Tracking/Coordinating for Quotations & PO release.
• Timely Managing Risks/Issues
• CAB Motivation
• Deployment coordination
• Handover to operations
• Communication management (senior management escalations, Postproduction communications etc.)

SUPERVISOR/LEADERSHIP/MANAGERIAL TASKS
• Coach and mentor direct reports to ensure staff motivation is high.
• Ensure performance and compliance obligations the procurement division are met.
• Direct and monitor work of subordinates.
• Ensure the team is led; motivated and rewarded to achieve key performance areas.
• Identify staff training and development needs and implements necessary actions.
• Participate in cross functional teams.
• Recruit staff for appointments
• Set goals and objectives for direct reports, monitor progress, and maintain motivation.
• Set up appropriate structure to meet departmental management objectives.
Education:
• A minimum of a bachelor’s degree.
• Project management certification

Experience:
• 5 years relevant experience which includes at least 3 years of project management experience.

Training
• Investment Portfolio Management
• Business risk management
• Business value chain
• Communication planning
• Corporate governance
• ITIL
• Project management
• Project prioritization
• Telecommunications business management

Responsibility towards:
• Direct reports, SM Client Relations & Project Delivery
• Matrix reports, 1
• Key customers, MTN Business
• Key suppliers, Vendors; Service Providers
• Other relations,

COMPETENCIES
Knowledge:
• Demand and supply
• Financial acumen
• ITIL standards
• Legislation
• Problem solving
• Project budgeting
• Project communication planning and management
• Project management
• Project prioritization
• Reporting
• Resource allocation and management
• Service level agreement management

Skills / physical competencies:
Skills / physical competencies.
• Ability to work under pressure.
• Advanced communication; interpersonal and reporting skills.
• Analytical skills
• Data analysis skills
• Information management
• Legislation; policies; procedures and standards
• Project planning and management
• Risk assessment
• Risk management
• Supply and demand planning and management

Behavioral qualities:
• Analytical thinking
• Attention to detail
• Conflict handling
• Decision making
• Planning and organizing
• Problem solving skills
• Quality assurance
• Results/Goal oriented
• Taking initiative
• Team building