Manager – IT Support Grant Thornton

Grant Thornton is one of the world’s leading organizations of independent assurance, tax and advisory firm. We are made up of over 68,000 people in over 145 countries. Our Vision is to become the most valued network in the profession by 2025. We are looking for dynamic, enthusiastic, committed and highly talented individuals for the roles of Manager – IT Support Services and IT Associate – Advisory for our Uganda office.

Vacancy Title: Manager – IT Support

Overall role
• The successful candidate will be responsible for ensuring that the organization’s IT infrastructure runs smoothly and efficiently while providing exceptional customer service and technical support to internal users. You will lead a team of IT professionals and collaborate with various departments to align technology solutions with business objectives.

Essential duties and responsibilities:
• Oversee the day-to-day activities of the IT support team, providing technical expertise to meet the organization’s IT needs.
• Monitor performance of IT systems, determine cost and productivity levels and make recommendations for improving IT infrastructure.
Stay up-to-date with the latest IT trends and technologies to enhance the department’s capabilities.

The ideal candidate should have:
• Degree in Computer Engineering. Information Technology, Computer Science, or related field.
• MBA PMP.CISSP and other certificates are an added advantage.
• 5+ years’ experience in a similar role in a highly professional and dynamic organization.
• Strong knowledge of IT security practices, backup mechanisms, and disaster recovery protocols.