Job Title: Head Branches & Channels
Organisation: Standard Chartered Bank (Stanchart)
Duty Station: Kampala, Uganda
About US:
Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Head Branches & Channels will be leading teams to deliver strategy and Business Performance with excellent client experience in a well-controlled environment.
Key Duties and Responsibilities:
Strategy and Business
- Develop and implement branch strategies and plans to achieve all sales-volume, revenue, and cost objectives in line with set standards of assessment.
- Ensure smooth implementation of agreed country specific strategies in order to accelerate business profitability of branches. Ensure that BMs adopt the SCB Way approach to sales management.
- Help to accelerate the effectiveness of sales and relationship management at the branches by acting as SCB Way coach to the Branch teams.
- Setting, monitoring and delivering the business goals against the strategy of Branch Banking and Integrated Distribution.
- Organize and hold MPR Sessions to access branch performance and hold regular sessions with BMs to quickly address all branch related issues.
- Drive the Affluent agenda within the branches and the alternate Channels.
Processes
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Channel Optimisation
- Deliver a transformation / digital execution for branches and alternative channels.
- Develop a framework for transactions, including bulk transaction and track implementation.
- Work on reporting requirements for digital execution in channels.
- Develop and implement strategies and plans to achieve all service objectives in branches and NPS outcomes.
Service Quality
- Maintaining good appearance of branch facilities and staff.
- Track Service Performance regularly and rectify any deficiency.
- Ensure strict compliance with corporate branding and visual standards.
People and Talent
- Lead through example and build the appropriate culture and values.
- Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure / capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
- Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles.
- Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.
- Prompt and decisive action upon detection of risk and compliance weaknesses.
- Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
Governance
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Awareness and understanding of the regulatory frame work in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory and Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [Retail Banking Branch staff] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment].
- Abide by the Bank of Uganda and other regulatory guidelines.
Other Responsibilities
- Embed Group’s brand and values in CPBB Uganda
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
- Sales Management
- Periodic Team Meetings
- Weekly meetings with Direct reports
- ORMA
- Ensure all risk within the Branch network is minimized and systems are in place to monitor and eliminate risk across all areas of branch business.
- In conjunction with TL- OR, ensure compliance with Group Operational Risk Policies, Anti-Money Laundering and KYC across the regional Branch network.
Security and Safety
- Responsible for the safety and security of the bank’s assets and property at the branches
- Ensure all staff and new staff goes through security training, undertake SAFE and ensure security awareness.
Anti-Money Laundering and KYC Process and Controls
- To be the Chief Compliance Officer
- To act as the Money Laundering Prevention Officer (AMLA)
- Supervise branch staff to ensure compliance with:
- Guidelines and Procedures on “Know Your Customer” for Account Opening and” Guidelines and Procedures on Cross Border Account Opening Referral issued by Group Business and operations risk.
- Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
- “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal and Compliance / Country Money Laundering Prevention Officer.
- Prompt completion of periodic and trigger reviews as per local / group policy.
- Prompt and accurate completion of all risk reports (CST, KCI, KRI and others that will be required, and ensure self and staff achieve required proficiency / competency, in all mandatory risk training courses.
- Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in
- combating money laundering.
Human Resources Management and Training
- Improve staff quality and develop their potential.
- Convey targets and objectives to all branch staff and direct resources towards achievement of same.
- Provide job rotation and OJT opportunities to enhance staff skills.
- Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
- Communicate Bank and CPBB strategy and tactics.
Characteristic Major Activities
- Weekly sales activities.
- Oversee customer account maintenance / transaction activities.
- Routine managerial duties (review operational deficiency / premises issues / performance appraisal and training / operational and cost control.
- Resolve escalated Customer queries and complaints.
- Improve staff productivity / service quality.
Others
- Approve periodic and trigger reviews
- Sign off on all deferrals
- Provide leadership and team building
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree.
- Relevant Professional Certification in Finance or Business Management related courses.
- Languages: English
- Role-specific Technical Competencies
- Manage Conduct
- Manage Risk
- Financial Analysis and Control
- Products and Processes
- Strategy and Business Model
- Market knowledge
- Products
How to Apply:
All candidates who wish to join Standard Chartered Bank should apply online at the link below.
Deadline: 9th February 2024