Front Office Manager Zara Garden Hotel and Apartments

Job Title: Front office Manager
Organization: Zara Garden Hotel and Apartments
Duty Station: Kampala-Muyenga

Recruiting, training and supervising staff
• Promoting and marketing the business, including developing ways to attract new customers
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Liaising with maintenance and other specialist contractors
Meeting guests and responding to complaints and queries
• Handling customer complaints and queries
• Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents
• Training and supporting office staff
• Handling complaints and specific customers’ requests
• Monitoring stock and order office supplies and troubleshooting emergencies
• Managing mail distribution
• Organizing office budge
• Managing records of office expenses and costs

Front Office Manager Requirements
• 3+ years’ experience of working on a Front Desk Manager or Reception Manager position
• Profound experience in customer service٫ office management and basic bookkeeping procedures
Good experience with office machines (such as fax machines and printers)
• Good practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)
• Strong communication and interpersonal skills
• Good organizational٫ multitasking and problem-solving skills
• Efficient and professional operation of all front desk team members.