Team Leader Payments and Clearing I&M Bank Uganda

I&M Bank Uganda is a commercial bank headquartered at Kingdom Kampala with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:

JOB TITLE: TEAM LEADER PAYMENTS AND CLEARING
LOCATION: HEAD OFFICE
REPORTS TO: SENIOR MANAGER OPERATIONS

JOB PURPOSE
To supervise all Payments and Clearing processes, Authorize Clearing Cheques, EFT, RTGS, TT payment services and salary Transfers in line with bank policies and procedures.

KEY RESPONSIBILITIES:
• Plan, Review, and monitor adherence to bank control system/procedures in Cheque clearing, EFTs, TTs, RTGS and other local transfers in line with bank policies and BOU clearing house rules and regulations.
• Verify and thereafter authorize incoming RTGS instructions as per BOU rules and regulations and Bank policy.
Ensuring quality and excellent service delivery to all customers (Internal& External)
• Authorize outgoing RTGS, EFT, TT and Salary transfers in the Core banking system and in the SWIFT & BOU platforms as per rules, regulations, and bank policy.
Review & monitor the affected Clearing /Remittance GLs daily for nay outstanding items.
Review the General Ledger transactions, reconcile affected accounts on daily basis and generate reports in line with the bank guidelines.
• Monitor the Bank Payment systems and ensure all commissions are earned as per bank policies.
• Receive and attend to Customers Queries /Complaints and general information inquiries in line with the bank policy and SLA.
• Ensure call back is done before effecting any transfers in line with the approved contacts.
• Ensure that all outgoing transfers are posted off customers’ accounts through the banks’ core banking system before routing the same to the beneficiaries.
• Ensure that all in ward Cheques, TT, Direct Debits & EFTs received from BOU are posted by debiting BOU and crediting the respective Customers’ accounts within the SLA to avoid regulatory penalties for noncompliance.
• Conduct weekly unit meetings and trainings.
• Advise any branch, which may have any irregularities in its postings while processing out going cheques to rectify.
Ensure monthly regulatory reports are prepared and submitted as per the SLA.
• Ensure correspondences are properly filed and communicated where escalation is required.
• Conduct unit staff performance reviews and proper leave management for seamless business continuity.
• Ensure Acceptable Audit rating with no repeat findings.
• Conduct User Acceptance Tests for all department related system enhancements.

KEY PERFORMANCE INDICATORS.
• Adherence to internal controls& procedures
• Turnaround time as per SLA
• Customer Satisfaction level as per SLA
• Error rate in transaction processing (98% Accuracy)
• Timeliness in completion of assigned task
• Inspection report ratings (Acceptable)
• Collaboration with different business units
• Managing the relationship with BOU and Nostro RMs.
• Proper records management of unit transactions.

Minimum Education Qualification:
• Minimum of bachelor’s degree in business course or its equivalent in related course.
• MBA or MSC in a relevant field or Professional qualification will be an added advantage.

Work Experience:
• At least 6 years working experience in a commercially oriented organization mainly in the related field in operations function with at least 3 years at supervisory level.

Required Competencies (Knowledge, Skills & Abilities)
• Hand-on experience in back-office Operations
• In-depth understanding of clearing and local transfers
• Banking Operations & Control Policies
• Good knowledge of local payment systems
• Computer proficiency
• Analytical/problem solving.
• Interpersonal skills
• Supervisory skills

Note: Deadline for this job posting is 01 May 2024 at 5:00pm and only shortlisted candidates will be contacted