Job Title: Customer Relations Officer
Organisation: Huaye International Logistics Company Limited
Duty Station: Namanve, Uganda
About US:
Shanghai Huaye Iron & Steel Group Co .,ltd established in 1991,which has been the global leading modern steel service industry comprehensive operator, and the key project” Shanghai modern steel service industry comprehensive experimental area”of country commercial department and Shanghai city. The trade mark “Huaye” brand won the “Famous brand in Shanghai.”
Job Summary: The Customer Relations Officer is responsible for managing and nurturing relationships with clients. This role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a solid understanding of the automotive industry, particularly lubricants, spare parts, and oils.
Key Duties and Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customers, handling inquiries. Provide detailed information on products, services, and promotions. Build and maintain strong, long-lasting customer relationships.
- Order Management: Process customer orders accurately and efficiently. Coordinate with the logistics team to ensure timely delivery of products. Monitor order status and communicate updates to customers.
- Complaint Resolution: Investigate and resolve customer complaints promptly and professionally. Liaise with relevant departments to resolve issues and prevent future occurrences. Follow up with customers to ensure satisfaction with the resolution.
- Provide insights and suggestions to the management team for enhancing customer satisfaction.
- Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and feedback. Prepare regular reports on customer activities, issues, and resolutions.
- Compliance: Ensure all customer service activities comply with company policies and procedures. Adhere to legal and regulatory requirements relevant to the industry.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least three years of experience in a customer service or relations role, preferably within the lubricants, spare parts, or oils industry.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
How to Apply:
All suitably qualifies and interested candidates that meet the job requirements can send their Applications, CVs and certified academic documents as a single document to ughr@uggoodbrothers.com
Deadline: 4th June 2024
NB: Failure to follow the application procedure will lead to automatic invalidation of the application
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