LOCATION: KAMPALA, UGANDA – KOLOLO INDUSTRY: SOLAR & ELECTRONICS (PHONES, TVS,
KEY RESPONSIBILITIES
- Handling inbound and outbound calls.
- Resolving customer inquiries.
- Providing product or service information.
- Maintaining high customer satisfaction levels.
Qualifications & Requirements
A diploma or degree in customer service, business, or related fields.
- Previous experience in a call center or customer service role.
- Strong communication skills, both verbal and written.
- Ability to speak fluently in English; knowledge of local languages is an added advantage.
- Problem-solving skills with a customer-first attitude.
- Ability to work under pressure and handle challenging situations calmly.
- Computer literacy: Proficiency in Microsoft Office and CRM systems.
- Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
BENEFITS
- Competitive salary. (Ugx 420,000 – 480,000)
- Health insurance and other employee benefits.
- Ongoing training and development opportunities.
- A dynamic and inclusive work environment.
- Opportunities for career growth
Send your CV to hr@silver-deangroup.co.ke with the subject line “Call Center Agent – Uganda.”
People fluent in Runyankole, Rukiga, Rutoro, Runyoro, and Lugbara languages are encouraged to apply.
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