Job Title: Merchant Support Advisor – Agent Banking
Organisation: ABSA Bank
Duty Station: Kampala, Uganda
About ABSA Bank
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: To achieve agreed sales targets in line with the business objectives through proactive sell on Bank’s consumer lending /Retail asset and credit card products
Key Duties and Responsibilities:
Accountability: Sales to Retail customers with operational rigor and compliance with KYC requirements
- Market Knowledge and innovation
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products.
- Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
- Participate in sales campaigns to meet specific targets.
- Maintain own sales performance statistics for management information usage.
- Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
- Check correctness of each new account application, loan document, Agent application and all other customer documents
- Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations
- Ensure accuracy of each new account application, loan document, Agent application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
Accountability: Customer Service
- Provide excellent customer service in line with Absa values
- Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon as new loans are approved and encourage drawdowns on the new loan
Accountability: Technical Experience and Capability
- Share knowledge and experience with other Lead Generator in the team.
- Agree annual performance objectives with the Team Leader, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programmes and training preferred
Qualifications, Skills and Experience:
Essential
- First degree or second-class degree with at least a credit in Math and English at O’ level, 2 principle passes at A’ level and relevant experience in a front-line banking sales/marketing/service environment.
- Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Preferred
Knowledge and skills:
- Education and Experience Required
- Based on market / country requirements
- Experience of competitor products sales advantage
- Communication and Interaction required:
- Staff in own area (manager, subordinates, colleagues)
- Staff outside own area
- Internal customers (other than staff in own area)
- External Customers
Knowledge & Skills:
- Basic knowledge of the bank’s products and services advantage
- Basic understanding of how the Bank operates advantage
- Knowledge of local banking policies and laws
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 29th May 2025
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