Job Title: Service Centre Advisor (4 Fresher Customer Service Jobs)
Organisation: MTN Uganda
Duty Station: Kampala and Moroto, Uganda
Reports to: Supervisor – Service Centre
About Organisation:
MTN Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Key Duties and Responsibilities:
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support companywide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the Service Centre Supervisor in all operational activities in the store
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
- A minimum of one year experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities:
- Customer Experience
- Sales acumen
- Service delivery
- Data Savvy
- Knowledge in MTN products and Services
- Project Management
- Learning Agility
- Readiness to work with little supervision.
- Customer focused.
- Team Player
- Follow through skills
- Customer centricity / Accommodative
- Excellent Communication skills
- Strong interpersonal skills
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.
Deadline: 6th June 2025
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