Job Title: Reservations Agent (Fresher Jobs)
Organisation: Latitude Hotels
Duty Station: Kampala, Uganda
About Organisation:
The Latitude Hotels group is a unique African lifestyle hospitality brand based in urban environments across the continent. As well as hotels, the group offers members clubs, workspaces, spa, gym and conferencing facilities. With best practice sustainability, we marry the very best of the local communities in which we are based, with all the conveniences a traveller would expect at home.
Job Summary: As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.
Key Duties and Responsibilities:
- Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications, Skills and Experience:
- Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
How to Apply:
Send a cover letter, CV & supporting documents to 0hr3@thelatitudehotels.com
Deadline: 13th June 2025