IT Support Officer NFT Consult

Position Summary:
To oversee and ensure adherence to the IT policy and set controls, while ensuring that operations run as planned by improving reliability of IT equipment.

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Key Responsibilities:

• Ensure that the platform of the company’s ERP is at all times up and running so as to minimize downtime.
• Ensure safety of company information by maintaining a routine for backup of data companywide.
• Ensure that the firewall and endpoint security are always updated and running effectively on all desktops as per the IT policy.
• Laisse with external service providers contracted to provide IT support to ensure good quality of work is done.
• Maintain the company’s email service, ensuring that security is upheld as per the IT policy and responding to user requests and complaints.
• Setting up (domain, email & ERP) accounts for new users and retiring those for staff that have exited.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Keep up to date with new developments in the external IT environment to capitalize on opportunities and avert threats as may be required.
• Maintain the company’s LAN and server to minimize downtime due to network related problems.
• Ensure that the provisions of the IT policy are adhered to by all users.
• Routinely review and update the IT policy as per changes in the external IT environment.
• Set up and maintain controls to ensure that the company’s network (LAN) is free from external threats.
• Laisse with the ISP to ensure the internet quality and bandwidth provided is as per the company’s agreement with them.
• Maintain an updated register of all IT equipment with relevant details of all the assets item wise.
• Put in place controls to ensure safety of the company’s IT hardware.
• Routinely service and maintain the company’s computers and servers.
• Troubleshoot and correct IT related issues and breakdowns.
• Providing technical support across the company.
• Train users of IT equipment on best practice and adherence to the provisions of the IT policy.
• Maintain a log of Incidents and the steps taken towards resolution. This is to be reported to management on a monthly basis.

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Qualifications, Education Required for: 

• A Degree (or equivalent) in an IT or IT related course, with emphasis on networking and hardware.

Knowledge and Experience

• At least 2 years’ experience in a similar position.
• Computer literacy and a good understanding of MS Office packages

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Personal Attributes

• Confidence, Integrity, Trustworthy, Respectful, Team Player and Innovator