Call Centre Agent Unifi Africa

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Responsibilities
Operational
a) Answer incoming calls and respond to clients.
b) Manage and resolve client’s complaints
c) Sell and market Unifi Credit products to customers.
d) Identify and escalate issues to supervisors.
e) Provide product and service information to clients.
f) Research required information using available resources.
g) Research, identify, and resolve client’s complaints using applicable system.
h) Process, queries, and applications (Employment verification, New employer and Data check).
i) Route calls to appropriate personnel.
j) Document all call information according to standard operating procedures.
k) Recognize, document, and alert the management team of trends to clients calls.
l) Follow up and encourage clients to make timely loan repayments/payables/arrears.
m) Complete call logs and reports.

Other
• Actively participate in all brand awareness and marketing activities
• Maintain thriving relationships with customers and stakeholders.
• Make Unifi a fun place to work!