Key Result Areas:
• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.
Minimum educational and technical competence requirements:
• A University Degree from a recognized institution
• Past experience in call Centre work environment is a requirement.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage
Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank,TWED PLAZA, Plot 22B,Lumumba avenue , Kampala, Uganda , and email it to jobs@financetrust.co.ug . as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer. The closing date for submission of the applications is 18th September 2023. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY
Please note that in line with the Bank procedures, no job offers are made online.
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