REPORTS TO: Manager Business Applications
Job Purpose
• The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the Business applications space.
• The incumbent will ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the Business Applications.
KEY RESPONSIBILITIES /KEY DELIVERABLES
• Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc
• Analysis and resolution of application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
• Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
• Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
• Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Qualifications, Experience and Competencies Required
• Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
• Certification in an IT related course is of added advantage.
• Practical training in IT related short courses.
• A minimum of 2 years’ experience in IT department in a busy organization.
• Advanced knowledge in Unix/Linux operating systems
• In depth experience in SQL, and DBMs (Oracle,SQL Server, PostgreSQL, MySQL).
• In depth experience in Windows Operating systems
• Programming experience (Python, C#, PHP, JS, Java etc).
• Ability to troubleshoot and solve user problems.
• Scripting knowledge.
The Following Documents Should Accompany The application
• Detailed CV.
• A cover letter.
• Copies of academic documents.
• Online applications addressed to Chief Human Resources O!icer, PostBank Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Closing Date: Tuesday 7th November 2023 at 5:00pm.
Only shortlisted candidates will be contacted.
PostBank Uganda is an equal opportunity employer.