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IT Assistant – World Health Organization

Grade: No grade

Contractual Arrangement: Special Services Agreement (SSA)

Contract Duration (Years, Months, Days): 6 months

Job Posting: Aug 8, 2022, 3:54:21 PM

Closing Date: Aug 17, 2022, 11:59:00 PM

Primary Location: Uganda-Kampala

Organization: AF_UGA Uganda

Schedule: Full-time

The World Health Organization, Uganda Country Office is looking for a qualified and competent Ugandan national to fill the following vacant position:

IT Assistant – Non-staff (Special Services Agreement) – G5 – Duty Station: Kampala, Uganda

The Country Office IT Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors commensurate with the area of responsibility:

  • Support users in all application, software and hardware related issues;
  • Respond, in a timely basis, to users’ requests and update the FAQ and QA database accordingly;
  • Record and manage requests using the official Ticket System software
  • Ensure the troubleshooting of computers, printers and other devices;
  • Install, configure and maintain standard desktop configurations;
  • Install and support printers, scanners and other similar devices;
  • Generate and maintain standard desktop configuration images for each model of desktop/laptop;
  • Ensure software and applications’ troubleshooting;
  • Install necessary specific drivers and applications on computers;
  • Contribute to the delivery of end-users’ trainings in office applications, such as Microsoft office suite and other tools;
  • Provide IT support during meetings held in the office;
  • Install and configure mobile devices (smartphones, tablets) as necessary;
  • Support the identification of staff ITM capacity and skills gaps, propose and implement agreed skill enhancement and training measures.
  • Performs other duties as required.


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