in , ,

Manager – Enterprise Applications

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;


Job Title: Manager – Enterprise Applications

Reports to: Senior Manager – 

Division: Technology

No. of Vacancies: 1


Main Job Functions:

  • To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
  • To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
  • Ensure development of technical documents including Standard operating procedures, troubleshooting guides
  • Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
  • Matrix management across Information systems and business units
  • Working with and managing multiple vendors of the applications stack.
  • Execute any assignments that may be assigned from time to time at management’s discretion.



  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
  • 5 years’ experience in a busy IT environment
  • 2 years’ experience managing a group of engineers, IT personnel
  • 2 years’ experience of vendor management/collaboration
  • 4 years’ experience in software development and maintenance of applications


Knowledge & Trainings:

  • ITIL
  • Project Management
  • Software Development and management
  • Reporting
  • Analytical Thinking
  • Business Process Design and Reengineering
  • Decision Making
  • Information Management
  • Problem Solving
  • Project Planning and Control
  • Strategic Thinking and Planning
  • System Analysis, Design and Integration
  • Telecommunications Technology Fundamentals
  • Results orientation
  • Credibility
  • Building collaborative relationships
  • Engaged management
  • Influencing, Leadership, Power
  • Risk-taking, Innovation

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.


Get Notifications Faster by:
(Visited 18 times, 1 visits today)

Administrative Assistant – Makerere University College of Health Sciences, School of Public Health (MakSPH)

Senior Specialist – ERM Technology and IT