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Manager – Enterprise Applications Employment Opportunity – MTN Uganda Limited

Job Title:   Manager – Enterprise Applications

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Key Duties and Responsibilities:

  • To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
  • To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
  • Ensure development of technical documents including Standard operating procedures, troubleshooting guides
  • Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
  • Matrix management across Information systems and business units
  • Working with and managing multiple vendors of the applications stack.
  • Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
  • Five years of experience in a busy IT environment
  • Two years’ experience managing a group of engineers, IT personnel
  • Two years’ experience of vendor management/collaboration
  • Four years’ experience in software development and maintenance of applications


Knowledge & Trainings:

  • ITIL
  • Project Management
  • Software Development and management
  • Reporting
  • Analytical Thinking
  • Business Process Design and Reengineering
  • Decision Making
  • Information Management
  • Problem Solving
  • Project Planning and Control
  • Strategic Thinking and Planning
  • System Analysis, Design and Integration
  • Telecommunications Technology Fundamentals
  • Results orientation
  • Credibility
  • Building collaborative relationships
  • Engaged management
  • Influencing, Leadership, Power
  • Risk-taking, Innovation


MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online


Click Here


Deadline: 16th August 2022


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