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Senior Specialist ,Enterprise Solution Design – MTN Uganda Limited

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;


Job Title: Senior Specialist – Enterprise Solution Design

Reports to: Senior Manager – IT Design and Delivery

Division: Technology

No. of Vacancies: 1


  • Perform Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
  • Review and understand system functionality applicable to each project
  • Input into identifying ways to fine tune systems in line with changing work practices
  • Determine, document, and review user requirements for all projects
  • Review requirements, determine objectives and risks and issues and update business requirement specifications for the competency centre functional design
  • Review technical specifications to ensure user and functional requirements are met
  • Identify business improvement and optimization opportunities
  • Design and document business solutions (process, system and measurements) that meet current and future user requirements
  • Translate the user requirements into functional system requirements in line with the current system functionality and future roadmap, and ensure appropriate documentation thereof
  • Define and construct context diagrams which form part of the basis of process mapping
  • Provide information into test pack drafting
  • Provide information and knowledge as required to resolve problems
  • Sort, accumulate and analyze information from external sources to assist with problem solving
  • Assist in identifying and assessing market trends, taking local conditions into consideration
  • Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager
  • Ensure traceability of requirements from business through to development and implementation
  • Identify and prepare relevant information and data for reporting purposes
  • Deliver first time right service excellence
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency
  • Work consistently according to standard operating procedures


  • Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
  • Knowledge of SCRUM and project management practices
  • Relevant certification / accreditation as required for role


  • 3 years’ experience in relevant sector/industry/ area of specialization
  • Worked in a diverse culture
  • Enterprise system implementation experience
  • Business process mapping experience
  • Understanding Agile/scrum and project management practices


  • Business Analysis
  • SCRUM/Project management methodologies
  • ITIL training
  • Relationship management
  • Systems analysis

Skills / physical competencies:

  • Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
  • Analytical skills
  • Business acumen – un understanding of the business as a whole.
  • Change management skills.
  • Coaching skills – to develop the team and staff.
  • Communication skills
  • Conflict management skills
  • Delegating skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
  • Influencing skills
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build relationships to facilitate efficient workflow.
  • Risk management skills
  • Scanning skills – to search for new ideas, trends, and principles.
  • Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
  • Systems thinking – understanding the “big picture”.
  • Time management, specifically the ability to prioritise.

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

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