Job Title: Customer Service Assistant (2 Fresher Jobs)
Organization: Yalelo (U) Limited
Duty Station: Uganda
Reports to: Project Coordinator
About US:
Yalelo (U) Limited is a tilapia fish farm that was established in Uganda in 2019. The farm is located in Butembe, Buikwe district on the shores of Lake Victoria. Yalelo Uganda is a subsidiary of First Wave Group B.V; a Dutch company with a portfolio of aquaculture related assets in Africa. First Wave Group owns and operates Yalelo Zambia, a pioneer of Aquaculture founded in 2011 that has grown quickly to become the leading fish farm in Zambia and among the largest aquaculture farms in Africa.
Job Summary: The customer service Assistant is responsible for maintaining a positive, empathetic, and professional attitude toward customers always. The CSA is the 01st point of contact for customers & consumers who call in with challenges, questions, in need of information, assistance etc and as such is required to be professional, well informed on product, promotions, and pertinent basic and commercial information and know when and to whom to escalate challenging issues.
Key Duties and Responsibilities:
- Receive and respond promptly to customer complaints and enquiries on product and services.
- Respond to customer calls, emails, social media, chats and reviews
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Having a complete and comprehensive knowledge and understanding of Yalelo Uganda product, processes, and retail presence to be able to respond to caller questions.
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Timely escalation of issues to the customer services manager.
- Any other duties that may be assigned by the supervisor
Qualifications, Skills and Experience:
- The applicant should at least hold a Diploma in Marketing, or other related fields
- One year of proven work experience in a customer service
- A proficiency in at least 2 Ugandan dialects is a basic minimum
- Excellent communication skills with the ability and patience to manage challenging customers
- Organized and able to accurately record, document client calls, information, and issues
- Sound communication and interpersonal skills
- Keen attention to detail
How to Apply:
All suitably qualified and interested candidates should send their CVs and copies of academic documents on: careers@yalelo.ug
Deadline: 17th September 2022
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