Job Title: Merchant Support Advisor
Organisation: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Kampala, Uganda
About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: The Merchant Support Advisor will achieve agreed targets in line with the business objectives through pro-active selling of Bank’s Card Acquiring Products/Solutions.
Key Duties and Responsibilities:
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s card products.
- Provide direct “hands on” sales support (quality lead generation and Relationship management/effective follow up) to generate and convert quality leads into sales.
- Participate in sales campaigns to meet specific targets.
- Maintain own sales performance statistics for management information usage.
- Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
- Check correctness of each new merchant application form and all other customer documents
- Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations
- Ensure accuracy of each new merchant application and all other customer documents. Merchant Support advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Manage merchant relationships to achieve set key value deliverable targets
- Provide excellent customer service in line with Absa values
- Own customer queries and complaints around merchant applications and resolve in a timely manner.
- Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations, Cooperate Credit team, the KYC Helpdesk and entire branch network) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon as new merchant applications are approved and follow up to deployment stage
- Follow up on merchant leads provided by the branch network
Qualifications, Skills and Experience:
- The applicant for the ABSA Bank Merchant Support Advisor job must hold relevant qualifications
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 9th January 2023