Job Title: Supervisor Acquiring
Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Manager Card Business
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.
Job Summary: The Supervisor Acquiring will create strategic ownership for Point of Sale (POS), Quick Response (QR) code and E-Commerce channels. Develop and timely implement strategic initiatives to maximize uptake utilization on these channels, revenue generation and continuous customer journey improvement. In addition, there is a critical need to pro-actively monitor and manage Point of Sale (POS), Quick Response (QR) code and E-Commerce channels related risks to minimize exposure to the bank. E- commerce includes all payment types such as Debit cards, Credit cards, Prepaid cards, Mobile wallets, and others.
Key Duties and Responsibilities:
- Analyse customer behaviour patterns through various parameters to generate insights to increasing revenue and chum forecasting.
- Develop strategies to maximize growth and revenue and budget to support the plans.
- Agree on the activities with the Manager Card Business among other stakeholders to enhance usage of these digital channels and develop key initiatives to measure progress
- Develop solutions and products pipelines for the channel in consultation with client solutions department and digital transformation office
- Implement staff and customer channel sensitization initiatives targeted towards improvement of the digital employee culture
- Develop marketing, sales, and campaign plans to grow and increase usage and adoption of Point of Sale (POS), Quick Response (QR) code and E-Commerce channels.
- Continuously monitor all drivers for the Point of Sale (POS), Quick Response (QR) code and E-Commerce channels revenue including but not limited to product sign up by the customers query and complaint resolution and product uptime.
- Analyse all the drivers to revenue, own and update the channels score card with insights derived from the analysis to rule out any revenue leakages.
- Actively engage all stakeholders in the development of marketing impacting initiative.
- Develop and implement customer/staff engagements programs/trainings to increase retention of customers and own all segment wide marketing initiatives to provide excellent service hence drive revenue.
- Drive brand awareness both internally and externally through targeted awareness campaigns.
- Develop tools and trackers to report and document performance of the Point of Sale (POS), Quick Response (QR) code and E-Commerce channels.
- Track and monitor financial performance of new existing channels, including revenue growth revenue assurance and cost reduction initiatives.
- Keenly monitor usage pattern of customers using intelligence tools like Business Intelligence reports to advise management on viability of the products that are rolled out.
- Report non-compliance and process deviations from the vendor Service Level Agreements (SLAs).
- Mitigate risks by putting in place mechanism for enforcing full KYC compliance at the point of signing up.
- Proactively manage third party vendors Service Level Agreements (SLAs) and run Market surveys for insights, strategic decision making.
- Ensures skills assessment and competency-based training takes place as and when required.
- Builds organization capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible developed opportunities in line with the Bank policy.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in any related discipline
- At least three to five years of experience in Banking and in Card Business.
- Proven successful sales track record in the financial services industry. Advanced product knowledge including specialized products
- Data analytical and reporting skills
- Planning, performance tracking and evaluations
- Proposal presentations
- Point of Sale (POS), Quick Response (QR) code and E-Commerce competency.
- Excellent communication skills
- Decision Making
- Team player
- Attention to details
- Compelling leadership & supervisory skills
- Skilled at understanding customer and employee requests and meeting needs.
- Excellent sales and Marketing skills
- Excellent Merchant negotiation skills
- Critical thinking skills
How to Apply:
If you are interested in joining a dynamic team in a fast-paced work environment and meet fully the requirements above, please:
Download an application form, Click Here
Fill the form and attach an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees.
E-mail the above to: Talent_sourcing@centenarybank.co.ug
Note: Only shortlisted candidates will, be contacted.
Deadline: 11th January 2023