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Customer Care Executive Ison Xperiences

iSON is the largest 3rd Party BPO service provider in Africa with presence in 14 countries and client base across various verticals which include telecommunication; internet and television sectors.
iSON experiences is seeking to recruit Customer Care Executives at our Uganda Call Centre located in Kampala.

The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers through professional handling of customer queries; enquiries; concerns and providing information to customers on products and services.

Knowledge, skills and attributes
• Minimum of Degree or Diploma
• Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries
• Good typing speed and computer skills, particularly with regard to Microsoft office applications
• Good communication skills including a clear voice; and fluency in English and local languages
• Ability to work in a team environment
• Ability to maintain a calm disposition particularly in stressful work situations
• Ability to work in a 24/7 work environment including; weekends and public holidays

All suitably qualified and interested candidates should email their Job applications with detailed CVs, certified copies of academic certificates to  stating the job title as subject.

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