Mail Room Clerk U.S. Mission

Duties:
• The Mailroom Clerk receives, dispatches, sorts, and distributes mail from multiple sources. These include but are not limited to local and international mail, Diplomatic Post Office (DPO) mail, diplomatic pouch material, and commercial courier services. The incumbent spends a large percentage of the time serving customers at the Mailroom service window. The incumbent is supervised by the Mailroom Supervisor with overall supervision by a designated Information Programs Center employee.

Qualifications and Evaluations
EDUCATION:
• Successful completion of high school or local equivalent is required.

Requirements:
EXPERIENCE:
• One year of experience in customer care, office assistance, or clerical work is required.

JOB KNOWLEDGE:
• Knowledge of standard office practices. Knowledge of Department of State DPO, Pouch, and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier system; good understanding of Mission’s organization, function, personnel, and practices of the agencies to which mail service is provided.

Evaluations: (This may be tested)

LANGUAGE: English level III (Good working knowledge) Reading/Writing/Speaking is required.

SKILLS AND ABILITIES:
• Good organizational skills, thoroughness and accuracy in processing documentation, ability to work well in a team environment. Must have user knowledge of Microsoft Office Suite (Excel, Word, and Outlook). Must maintain a courteous and professional demeanor and possess excellent customer service skills. Must be able to work independently on a routine basis. Must have a valid driver’s license. Must be willing to work flexible hours, if required. Must be able to lift 70 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices. Maximum lift requirements may be subject to local regulations.

Qualifications:
• All applicants under consideration will be required to pass medical and security certifications.