MAIN PURPOSE OF THE JOB
Offer efficient and fast counter service to all customers by receiving and paying of local and foreign currencies, receiving and processing outward cheques, customer instructions as well as cross selling of Bank’s products especially to existing customers at the counters.
DUTIES AND RESPONSIBILITIES
Compliance and Control (Operational Excellence)
Daily transactions: Paying and receiving cash, cheques deposits from customers of both local and foreign currencies correctly as per bank’s policy and procedures.
• Posting/Handling transactions from the Bank’s E Channel platforms as per Bank Policy/ Procedures and as per approved authorisation limits.
• Daily accurate recording and reporting of suspicious transactions as Bank’s Policy and Procedure.
• Post clearing cheques before the 4pm cut off time as per Bank’s Policy and Procedures.
• Ensure all vouchers/cheques received are correctly filled out, signed and stamped as per the bank’s laid down Bank’s Policy and Procedures.
Ensure nil cash differences as Bank’s Policy and Procedures.
• Ensure cash is balanced and till forwarded to strong room daily as per Bank’s Policy and Procedures.
• Uphold teller authorised limits and obtain relevant approvals for amounts above the set limits before processing transactions.
• Ensure compliance with operational, Risk, security, Anti-Money Laundering policies and procedures, Customer Service Standards, Consumer Protection Guidelines relating to cashiering, processing of customer instruction and cheques deposits.
• Do daily tick back as maybe assigned and ensure all vouchers are properly completed,
• authorized as per due limits as per Bank’s Policy and Procedures.
• Process Instructions/transactions in bank’s systems correctly, accurately and in a timely manner as per Bank’s Policy and Procedure. Ensure instructions are properly filed for future references.
• Ensure all charges are collected as per the bank tariff.
• Batch own transactions at the end of the day for countersigning by the signatories before filling.
• Confirm customer deposits on receipts and be accurate in payments to reduce shortages and excesses as per Bank’s Policy and Procedures.
• Ensure adherence to all approved authorisation and cash holding limits as well as other communicated limits within the Branch.
• Support the Customer Service Desk when the need arises or when the Customer Service Officer is away.
• Ensure proper that all the bank’s records are properly kept.
• Ensure that the Branch Fixed assets are properly kept.
• Scan all the day’s vouchers and drop scanned documents in the Archive Folder on a daily basis.
• Close Internal/External Audit, Bank of Uganda, Risk, Compliance and Operations findings relating to Cash or Customer Service and avoid repeat findings.
• Ensure that you comply with the Coin issuance guidelines.
• Perform any other duties assigned from Time to Time.
Customer Service
• Ensure customers are well informed of our products by equipping the banking hall with relevant and up to date information.
• Timely processing of customers instructions – immediately upon receipt. Nil backlog in customer instructions at end of day. Exceptions to be escalated to supervisor.
• Ensure that Tellers and Self comply with the clean desk policy and ensure the Teller work area is neat and tidy at all times.
• Cross-sell bank products and services to old, new and prospective customers
• Prepare and submit of reports relating to Cashiering.
People
• Abide and uphold the bank’s values
• Manage Leave.
• Attend all bank training.
Financial Reporting.
• Prepare monthly reports related to Branch performance relating to Cash.
Asset Management
• Manage all Branch Assets relating to Cash by ensuring their proper usage, safety and accountability.
KEY PERFORMANCE INDICATORS
• Audit, Risk and Compliance ratings.
• Number of KYC pending issues
• Nil account closures due to poor service.
• Timely processing of customers instructions – immediately upon receipt. Nil backlog in customer instructions at end of day. Exceptions to be escalated to supervisor.
• Operational errors – NIL exceptions.
• Strict adherence to set Bank processes & procedures.
• NIL unauthorized items in T24 queues by EOD.
• NIL exceptions on cheque book maintenances / Bankers Cheques & draft processing.
• Account Opening Documentation – 100% compliance on KYC.
• Account Closure – full process must be adhered to and done same day – NIL exceptions/lapses.
• Overdrawing of accounts without proper approvals – NIL exceptions
• Revenue leakages – NIL exceptions-all waivers authorized by Management.
PERSON SPECIFICATION
Qualifications
• Bachelor’s Degree
Experience
• N/A
Skills Required:
• Technical skills
• Keenness to Detail – Ability to perform various roles with keenness and intensity
• Multitasking capability – Ability to perform multiple tasks concurrently with accuracy
• Analytical business Skills: Keen to detail and able to conceptualize and provide viable solutions.
• Technology Skills: Basic IT skills
• Excellent numerical skills
Personal attributes
• Personal Ethics: Must be time conscious, diligent and demonstrates integrity in work and business contacts.
• Communication Skills: Communication skills and presentation skills.
• Interpersonal Skills: Must be a people’s person, with ability to interact with team members.
• Self-Starter: Self-confidence and believe in oneself.
• Build in Internal anchor: Ability to think on feet and make quick decisions.
• Must be fluent in English
If you believe you meet the requirements for any position above, please submit a Hard copy of your application letter and CV at the Reception of Kampala Main Branch (Head Office).
Applications should be addressed to;
Head Human Resource
Tropical Bank Ltd
Plot 27 Kampala Road
P.O. Box 9485 Kampala.
Closing date for receiving applications is: : Friday, 7thJuly, 2023
Please Note the following:
• Only hard copy Application letters and CVs will be considered.
• Tropical bank does not ask for money or rewards in exchange for Job opportunities.
• Only shortlisted candidates will be contacted.