Key responsibilities
• Communicate with customers about vehicle maintenance/repair needs and prepare job cards.
• Provide advice tailored to customer needs in a caring and polite manner to drive satisfaction and retention.
• Keep customer promises through completion of all requests, fair prices and on-time delivery.
• Utilize the service appointment system to maximize facility and manpower capacity and reduce no show rate.
• Provide clear and fair cost estimates to customers and advise any changes.
• Keep customer informed of vehicle status and any changes.
• Comply with TSM-FIR, 5S and Anzen.
• Achieve timely debt/cash out standing collection from customers.
• Actively participate in achieving set service targets for PSFU, CSI, NPS, FIR & Service through-put.
Qualification
• Degree or Diploma in Automotive and power or Mechanical Engineering
Specific knowledge and skills
• Knowledge of automotive industry service processes
• Costing of service jobs
• Computer literacy
• Customer focus/orientation
• Good communication skills
Personal attributes
• Integrity
• Flexibility
• Interpersonal skills
• Problem analysis
• Planning and organization
Submit your CV and Application on Company Website : Click Here
Closing Date : 2nd October, 2023
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