Outlet Allocation Agent M-KOPA

At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.

JOB PURPOSE
The main purpose of an M-KOPA Outlet Allocation Agent is to handle reallocations that are sent in by the sales team in the field.
You will report to the Service Center Support Team Lead.

KEY JOB FUNCTIONS
• Stock allocation/reallocations on the system: System allocation of stock from one DSR to another following the requests shared on email.
• Process adherence: Ensure that all reallocations are done following the policies in place i.e., the min-max policy, ID verifications, etc.
• Team support: Work in a fast-paced environment where service level agreement is a top priority.
• Reporting to M-KOPA head office to work following the shift allocated.
• Any other tasks assigned

EXPERIENCE/ SKILLS & COMPETENCIES/ EDUCATION REQUIRED
• College diploma in any field or tertiary training in customer service
• At least 1 year’s experience in customer care or sales, preferably in a phone-selling company
• Front office management is an added advantage
• Multitasking abilities
• Computer literate