Job Title: Collections & Recoveries Officer (Fresher Jobs)_
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About US:
KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Job Summary: The Collections & Recoveries Officer will manage the Loan portfolio with the objective of putting in place strategies to bring customer indebtedness to normal or recovering from defaulting debtors by ensuring that action is taken at the earliest opportunity to avert loss and migrations.
Key Duties and Responsibilities:
- Monitor and control the out of order accounts and take appropriate action to normalize the position, within pre-determined policy rules and laid down strategies.
- Undertake the review of monthly portfolio reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time.
- Contact defaulting customers. This may take the form of written correspondence or normally this would be by direct telephone contact.
- Review and recommend classification, writing off, or outsourcing of a debt
- Send out notices and demand letters.
- Conduct customer visits to establish customer and business conditions in relation to loan repayment.
- Monitor and manage workflow within the Credit Collections, Monitoring & Control and Recoveries Team.
- Compilation of various returns, as required, through the assimilation of information available within the Credit team.
- Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team.
Daily Responsibilities
- Ensure collections instructions sent to Credit Administration are applied timely.
- Update RM’s on the corporate & business clients in arrears.
- Ensure all client information is updated in the system (Credit Quest).
- Ensure letters and reminder messages are sent to the clients whose accounts that are in arrears.
- Field visits with the aim of regularizing of delinquent accounts and knowledge of general client’s businesses
- Liaison with 3rd parties (i.e. debt collection agencies) regarding policies and strategies for the recovery of accounts in default.
- First point of contact for customer complaints
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in any Business related field is Required.
- Any professional qualifications are an Added Advantage.
- A Masters Degree is an Added Advantage.
- At least two years of experience is Required.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 27th January 2024