E- Channel Manager – Operations Finance Trust Bank

Responsible for the overall efficiency and effectiveness of the alternative channels systems, policies, procedures, reconciliations, settlements and payments within the operations department and the branches in line with the bank’s business plan and Bank of Uganda guidelines.

Key Result Areas:
1. Review reconciliations and approve transactions as required within the prescribed discretionary powers in the operations department at the head office.
2. Approve and monitor the float and limit requirements for the E- banking businesses as approved by management by ensuring adequate float needs both in the branches and at the head office as well as recommending changes to the Head of department as per business demands.
3. Oversee the performance and uptime of all the E-channel systems in order to drive high standard of customer service and satisfaction of all customer complaints and ensuring that complaints are closed, and customers are given feedback as stipulated by the consumer protection guidelines.
4. Conduct regular E- channel system data reviews and data integrity, UATS, risks, losses, and inadequacies so that the bank is complaint to E- channels industrial guidelines and practices as per the risk dashboard and Bank policies.
5. Manage partner companies and stake holders involved in the E- banking businesses through regular meetings to resolve and close outstanding issues affecting the business.
6. Train, mentor, coach, supervise, guide and appraise staff under the section and in the branches so that they execute their work under laid down policies and procedures of the bank.
7. Handle, respond and close regular audit findings by BOU, internal and external auditors, Risk and Compliancy in the section and the branches in addition to recommending revised policies and procedures to be able to close the findings and also achieve operational efficiency in the changing E- business environment.
8. Consolidate and submit timely and regular performance reports to the head of department and other stake holders.
9. Carry out any other business that is beneficial to the bank business as directed by your Supervisor(S)

Key Result Areas:
1. Review reconciliations and approve transactions as required within the prescribed discretionary powers in the operations department at the head office.
2. Approve and monitor the float and limit requirements for the E- banking businesses as approved by management by ensuring adequate float needs both in the branches and at the head office as well as recommending changes to the Head of department as per business demands.
3. Oversee the performance and uptime of all the E-channel systems in order to drive high standard of customer service and satisfaction of all customer complaints and ensuring that complaints are closed, and customers are given feedback as stipulated by the consumer protection guidelines.
4. Conduct regular E- channel system data reviews and data integrity, UATS, risks, losses, and inadequacies so that the bank is complaint to E- channels industrial guidelines and practices as per the risk dashboard and Bank policies.
5. Manage partner companies and stake holders involved in the E- banking businesses through regular meetings to resolve and close outstanding issues affecting the business.
6. Train, mentor, coach, supervise, guide and appraise staff under the section and in the branches so that they execute their work under laid down policies and procedures of the bank.
7. Handle, respond and close regular audit findings by BOU, internal and external auditors, Risk and Compliancy in the section and the branches in addition to recommending revised policies and procedures to be able to close the findings and also achieve operational efficiency in the changing E- business environment.
8. Consolidate and submit timely and regular performance reports to the head of department and other stake holders.
9. Carry out any other business that is beneficial to the bank business as directed by your Supervisor(S)