POSITION: HEALTH CENTRE MANAGER
WORK STATION: AAR HEALTHCARE CLINIC NETWORK
REPORTS TO: SENIOR HEALTH CENTRE MANAGER
DIRECTLY SUPERVISES: HEALTH CENTRE STAFF.
PURPOSE OF THE POSITION:
• Strategic direction for Health Centre operations in line with corporate and clinical operation’s strategies.
KEY PERFORMANCE AREAS:
• Clinical risk management
• Health Centre Leadership for allocated clinics.
• Cost management
• Clinic Human Resource Management
• Corporate image and customer retention
• Quality of service and customer satisfaction
• Service delivery processes
• Claims management
• Revenue generation
• Profitability.
• Budgeting.
• Department Rota and staff scheduling.
• Reporting: Ensure that financial and clinical reporting is done in a timely and accurate manner.
DUTIES INCLUDE:
• Ensure Consistent, high quality out patient service delivery in the Health Centre.
• Management of risk Ensure compliance with treatment protocols and drug formularies and other SOPs.
• Lead and develop staff capable of delivering on the mandate of the Health Centre.
• Ensure resources are effectively and efficiently utilized to deliver desired results.
• Ensure development and implementation of annual operating plans and budgets for the health Centre.
• Manage Health Centre performance and budgeting.
• Ensure that the clinic is operated in accordance to standards set by the relevant Medical/government institutions.
• Manage clinic finances and ensure that all claims and supporting schedules are accurate and submitted in a timely manner.
• Data integrity: Ensure that all clinic staff handle clinic and business matter with utmost confidentiality and Integrity.
• Ensure delivery of appropriate, consistently high-quality, cost-effective preventive and curative clinical services to all AAR members, Direct Billing clients and walk in clients.
• Lead, direct, develop and manage all aspect of Health Centre operations.
• Safe-guard corporate interests in the process of providing Health Centre services.
• Develop a deep understanding of the needs, opportunities and challenges of the individual clinics and articulate the same with the view of finding creative solutions.
• You will also carry out any other duties that may be assigned to you.
KEY PERFORMANCE MEASURES:
• Profitability of Health Centre.
• Lab and pharmacy utilization.
• Development of specialized clinics.
• Quality of service.
• Customer satisfaction rating.
• Leadership for the Health Centre.
• Management of operating costs and wastage.
• Budget Revenue.
• Individual Health Centre performance.
LEVEL OF EDUCATION & EXPERIENCE: (This position requires)
• Degree in Medicine or Diploma in Clinical Medicine with relevant clinical experiences in managing a Health Centre.
• A Master’s Degree with relevant experiences managing comparable units in non-government organizations is an added advantage.
OTHER COMPETENCIES:
• Possess a high-level business acumen.
• Proven leadership skills, good inter-personal skills, and ability to build personal relationships with other members of staff, to enhance corporate performance
• Highly action oriented.
• Have distinguished level of maturity.
• A proven track record in delivering results;
• Possess good analytical skills.
• Possess strong communication, negotiation, conflict resolution and administrative skills.
• Have distinguished level of maturity and excellence in multi-disciplinary health care management.
POSITION RELATIONSHIPS:
• The AAR HC Uganda Senior Management Team.
• Health Centre Managers.
• AAR employees especially those at allocated clinics.
• Clients, service providers and other stakeholders
• Local Health institutions in the Communities
• Government/Regulatory Authorities
Send Applications to: recruitment@aar-healthcare.ug