Job Title: Hostess/Host (Fresher Customer Care Jobs)
Organisation: Java House Africa
Duty Station: Jinja, Uganda
About US:
Java House Africa introduced gourmet coffee drinking and café culture to East Africans in 1999, creating spots where invigorating coffee and tasty meals were served, love stories were born, gossip was traded, relationships blossomed and relaxation became an art. We have 47 branches across the region. We also have Planet Yogurt and 360 Degrees Artisan Pizza within our organisation.
Job Summary: The Hostess/Host will be tasked with welcoming all guests in the restaurant, ensuring full stay is warm, inviting and welcoming till bidding goodbye.
Primary Purpose and Scope the Job (Job Role)
To usher customers into the Restaurant, offer menus and ensure they are attended to by herself or the service personnel in a timely manner.
Key Duties and Responsibilities:
- Meet greet and seat all guest in the restaurant.
- Organize and reserve tables for large groups and bookings
- Maintain clean menus, baby chairs, crockery and cutlery in take away stations.
- Ensure all seated and takeaway guests are attended to.
- Assist manager and chef in any communications of special for the day and run outs
- Ensure necessary orders for proper mis-en-place are given to the manager for ordering.
- Assist in picking takeaway orders via phone.
- Ensures guests’ needs are met in the entire dining experience.
- Contribute to team effort to achieve customer satisfaction.
Key Result Areas/ Key Performance Indicators (5-6 areas)
- Ensure all guests are sat immediately they walk into the restaurant.
- Inform every guest on any new specials available in the restaurant.
- Adhere to laid down company policies on grooming.
- Tend to special need guests and requests
- Ensure all cleaning cloths are well soaked in sanitizers.
- Share guests’ feedback to manager.
Key Performance Indicators (3-5 indicators)
- Food safety.
- NPS
- Integrity
- L4L Sales.
Qualifications, Skills and Experience:
- Must have worked in service department for 2 years and above
- Must be adaptable, accommodative and flexible.
- Ability to work under pressure
- Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
- Must be self –driven and pro-active.
- Must have the ability to multi-task
- Good fluent communicator in English.
- Attentive to detail
- Must be computer literate.
- Must demonstrate high level of integrity
- Be conversant with menu
How to Apply:
All candidates who wish to join Java House should apply online at the link below.
Deadline: 27th May 2024
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