REPORTS TO: Manager FinTech Applications
Job Purpose
• The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the Mobile wallet and FinTech applications space.
• The incumbent will ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the wallet and FinTech Applications.
Key Responsibilities /Key Deliverables
• Monitor IT FinTech Applications uptime and performance through monitoring tools, alerts, dashboards etc
• Analyse and resolve FinTech application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
• Co-ordinate with FinTech Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
• Own all FinTech Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
• Plan, co-ordinate and implement security measures to safeguard the Bank’s FinTech applications platform against accidental or unauthorized access or modification to the system.
• Manage, configure, and optimize FinTech applications’ integration with internal and external applications
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Qualifications, Experience and Competencies Required
• Bachelors in IT, Computer Science, Sofware Engineering, Electrical Engineering, Telecommunications Engineering, Information Systems, Computer Engineering, and any other related fields.
• Certification in an IT related course is of added advantage.
• Practical training in IT related short courses.
• A minimum of one year’s experience in a related/ similar role in a busy environment.
• Ability to troubleshoot and resolve user issues.
• Ability to understand Business needs.
• Versatile individual with a good attitude.
• Desire to continuously learn from peers and industry.
• Proactive and good at problem solving.
The Following Documents Should Accompany The application
• Detailed CV.
• A cover letter.
• Copies of academic documents.
• Online applications addressed to Chief Human Resources O!icer, PostBank Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Closing Date: Tuesday 7th November 2023 at 5:00pm.
Only shortlisted candidates will be contacted.
PostBank Uganda is an equal opportunity employer.