Merchant Support Advisor- Card Acquiring Absa Bank

They have the right to negotiate commission charged from 5% up to 4%, any commission lower than that or any other form of price change has to be approved by Head Card Acquiring or Head Of Cards
Job Description

Market Knowledge and innovation
Accountability: Sales to Retail customers with operational rigour and compliance with KYC requirements: (90%)
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s card products.
• Provide direct “hands on” sales support (quality lead generation and Relationship management/effective follow up) to generate and convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
• Check correctness of each new merchant application form and all other customer documents
• Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations
• Ensure accuracy of each new merchant application and all other customer documents. Merchant Support advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

Customer Service 5%
• Provide excellent customer service in line with Barclays values
• Own customer queries and complaints around merchant applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations, Cooperate Credit team, the KYC Helpdesk and entire branch network) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new merchant applications are approved and follow up to deployment stage
• Follow up on merchant leads provided by the branch network

Technical Experience and Capability 5%
• Share knowledge and experience with other colleagues on the team.
• Agree annual performance objectives with the Head card Acquiring, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programmes and training preferred

Education
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)