in , , ,

Resettlement Expert – Church World Service

Job Description

Position Title: Resettlement Expert Level 2

Reports To: ARDU Supervisor

Division: Immigration & Refugee Program+ (IRP+)

Department: Programs, African Regional Deployment Unity (ARDU)

Job Location: Uganda

Grade Level: Grade 6, Specialist, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This is a full-time position within ARDU, which strategically utilizes CWS RSC deployments to UNHCR offices with the goal of increasing referrals and managing cases in the pipeline for the US Refugee Admissions Program (USRAP) in Africa. The primary function of the Resettlement Expert Level 2 is to support the goals of ARDU through temporary deployments to UNHCR offices throughout sub-Saharan Africa. Tasks to be completed while on deployment will be determined in the Terms of Reference (TOR) for each deployment and will include activities that support refugee resettlement, including interviewing, writing and reviewing resettlement referrals to the USRAP.

This position was formerly known as Senior Resettlement Officer.

Essential Duties:

  1. Travels on deployment to UNHCR offices on short notice, including refugee camps;
  2. Complete all duties in accordance with ARDU and UNHCR Standard Operating Procedures (SOPs) including country-specific registration and resettlement guidelines of the deployment location.
  3. Conducts resettlement interviews with identified cases in line with UNHCR Resettlement Guidelines and country-specific Standard Operating Procedures (SOPs);
  4. Makes assessments and contributes towards identifying resettlement cases, including case verification, and completing the UNHCR Resettlement Registration Form (RRF) for the identified cases in line with ARDU SOPs and guideline;
  5. Train and support Resettlement Expert Level I on Profiling, Level 3 Registration, RRF Writing and Deferrals when/ as required.
  6. Completes RRF Review at UNHCR offices/ Hubs;
  7. Processes cases that have been deferred by CWS RSC Africa based on case changes or concerns;
  8. Supports/ trains Resettlement Expert Level 1 on Deferrals, RRF Writing, Level 3 Registration and Profiling when/ as required;
  9. Available whilst on deployment to answer any specific technical questions raised by UNHCR or RSC Africa colleagues regarding USRAP processing;
  10. Responsible for ensuring that ARDU staff resources such as Country of Origin Information, current practices and approaches in RRF writing/ review and Deferral processing are updated;
  11. Participates in briefing deployees about the current refugee processing practices in the region they will be working in prior to start of their deployments;
  12. In the field, undertakes additional work related duties as agreed upon by ARDU management in consultation with the UNHCR Supervisor and the ARDU deployee;
  13. Submits regular reports to ARDU management in line with deployment goals and objectives and communicates challenges related to casework, logistics and relationship with partners to ARDU Management in a timely manner;
  14. Actively participates as a member of the UNHCR team and complies with UNHCR’s security requirements;
  15. Undertakes additional assigned duties while in the field or at the CWS RSC Africa office in Uganda to support ARDU and RSC Africa, including administrative tasks;
  16. Any other duties as assigned;



  • Five (5) years of work experience required;
  • Eighteen months of related experience, including work outside of Kenya (e.g. refugee, development or humanitarian work, training and capacity building);
  • Previous or current experience with ARDU or other deployment schemes required.


  • Demonstrated knowledge of UNHCR/ USRAP resettlement processes;
  • Knowledge of international legal framework governing refugees, human rights/ human rights law preferred;
  • Excellent interviewing and counseling skills;
  • Excellent drafting, writing and analytical skills;
  • Excellent spoken and written English; secondary language skills such as French, Arabic and other African regional languages (other than Kiswahili) is preferred;
  • Previous assessment/ monitoring and evaluations skills preferred;
  • Strong interpersonal and diplomacy skills;
  • Strong computer skills, in particular with Microsoft Office applications;
  • Excellent organizational and time management skills.


  • Manage large and diverse workload under pressure with competing priorities;
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision;
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Education & Certifications:

  • Bachelor’s degree in a related field of study, or four (4) years of related work experience in lieu of a Bachelor’s degree is required;
  • Master’s degree in a related field of study (including international affairs, refugee law, human rights or social work) is preferred;

Important Requirements:

    • Strong English communication skills, both written and oral;
  • Ability to work in a multi-cultural environment required;
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

  • COVID Vaccination is strongly recommended for all successful candidates.
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
  • This position is based in Pretoria, Uganda.
  • This position requires use of laptops at all times, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet the demands of a dynamic operational program.
  • Driver’s License Code 08.
  • Background check, which includes references and an educational criminal check is required before the start of employment for International applicants.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Internationals – International applicants must be legally eligible to work and obtain a work permit in Uganda OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • Full time.
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.
Get Notifications Faster by:
(Visited 45 times, 1 visits today)

Customer Relationship Officer

Oil Jobs – Commercial Negotiator – TotalEnergies