Job Title: Client Support Officer (Fresher Job Opportunities)
Organisation: SeaOwl Energy Services
Duty Station: Kampala, Uganda
About US:
SeaOwl manages the complete recruitment cycle from sourcing, recruitment, mobilization and personnel planning for energy customers. It is specialized in highly-skilled profiles and the underlying activity of designees / staff mainly covers drilling and off-shore oil rig management. It also provides scalable, integrated operations & maintenance resources and services covering the lifecycle of energy assets, as well as tele-operated surveillance and maintenance services.
About EACOP Project:
The East African Crude Oil Pipeline (EACOP) Project involves the construction and operation of a buried, cross-border pipeline to transport crude oil from the Lake Albert area in Uganda to the eastern coast of Tanzania for export to international markets. The pipeline will run from Kabaale in Hoima District, Uganda, to Chongoleani, Tanga Region, in Tanzania. The length of the pipeline is 1,443 kilometres (km) of which 296km will be in Uganda. In Uganda the pipeline will traverse ten (10) Districts, comprising Hoima, Kikuube, Kakumiro, Kyankwanzi, Mubende, Gomba, Sembabule,Lwengo, Rakai and Kyotera.
Job Summary: The Client Support Officer will provide support to departments and staff to organize Company engagements and activities and coordinate the EACOP delegate engagements to provide courtesy services and enhance corporate Image.
The Jobholder reports to the Communications Lead and works closely with all other departments.
Key Duties and Responsibilities:
- Provide support to departments and staff to organise Company engagements and activities
- Coordinate the EACOP delegate engagements to provide courtesy services and enhance corporate Image.
- Provide support to departments and staff to plan and execute visit/ tour plans and schedules
- Respond to staff inquiries on travel quotations for certain destinations and advise them on flight options and travel requirements
- Liaise with travel agencies to make bookings and payments for travels and follow up with immigration to process travel documents
- Provide support to staff in processing visa and insurance payments, and make accountability
- Coordinate with expected delegates to confirm their attendance and their expectations at engagement and activities.
- Engage the host business units and departments and communicate delegates’ expectations and program
- Make advance preparations prior to Company engagements and activities with internal and external stake holders
- Prepare folders with EACOP brochures, any other EACOP information/ data to distribute to the stakeholders at the engagements
- Make requisite arrangements for the delegates welfare
- Follow up with service providers to ensure they deliver the required services as per the agreed terms of reference
- Draft letters to Foreign Affairs to allow VIP treatment for the delegates on entry and submit to for approval
- Assess the service given to the delegates to identify areas of improvement
Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor’s Degree in any field
- At least one year of experience in client relations management or protocol and travel management
- Customer relations management skills
- Excellent interpersonal and communication skills
- Basic computer knowledge in Microsoft office packages such as MS Word and MS Excel
- Ability to control and thrive in stressful working environments
- Capable of working independently with strong prioritization skill.
- Understanding the target audience and company products, services, and policies.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in English (written and spoken
How to Apply:
Interested applicants who meet the criteria as outlined above are encouraged to send
a detailed CV ONLY by email to: Via email: career.ea@seaowlgroup.com
Subject of your email should be the position you are applying for
Deadline: 9th September 2022 at 5:00pm
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