General Summary
The responsibilities of the selected candidate will include aspects of server administration, software deployment and integration, resolving tickets and liaising with the IT/IS department within IDI to provide secure, robust and reliable services at our various clinic and research sites. The ideal candidate should be technically competent with excellent interpersonal skills. The responsibilities of the selected candidate will include aspects of server administration, software deployment and integration, resolving tickets and liaising with the IT/IS department within IDI to provide secure, robust and reliable services at our various clinic and research sites. The ideal candidate should be technically competent with excellent interpersonal skills.
Key Responsibilities
• Responsible for deployment and maintenance of the Academy’s applications and platforms
• Participate in ongoing daily system monitoring, operation, and administrative team tasks to ensure the proper functioning and usability of all running systems and applications.
Provide out of hours diagnostic and troubleshooting support as required
Monitor and report on resource utilization and help to plan continuous process improvement
• Monitor and test application/system performance for potential bottlenecks, identify possible solutions, and work with the team to implement those fixes
• Compile and maintain system documentation
• Assist with development and software rollout
• Participate in systems testing and documentation of results
• Interact with clients at our various implementation sites both in person and remotely
• Researching new technology and making recommendations
Maintain current knowledge of relevant technologies as assigned
• Participate in special projects as required
• Liaise with Academy collaborators including government agenc
Person Specification
• Bachelor’s Degree in Information Technology, Computer science or a related field.
• 1-2 years’ experience supporting both Windows and Linux based systems
• Experience monitoring systems, hardware troubleshooting, fault tracking and resolution, and routine maintenance with recurrent patching
• Understanding of the role of DevOps in a development team environment
• Familiarity with networking concepts and working with Cisco and/or Fortinet systems
Candidates that meet the above criteria and have what it takes to excel in these positions should send their CVs, including details of email address, present position, current remuneration, Certificate/testimonials and address of three (3)
Referees plus telephone contact to the stipulated email address not later than 25th
October 2022.
Please follow this link https://idi.mak.ac.ug/hrms to apply for this position.
Key Notes:
• IDI is an equal opportunity employer and does not charge a recruitment fee or any other fees at any stage of the recruitment process
• Internal candidates who meet the required specifications and have worked with
IDI for a period of at least one year will be given priority.
• Make sure that your application letter, CV and certificates are attached as one
• PDF document
• Automatic email notification will be sent to you as reference for receipt of your application
• Any form of canvassing will lead to automatic disqualification.
• Only shortlisted candidates will be contacted
NB: Candidates should attach a copy of their National Identity Card
The Senior Human Resource Manager
Infectious Diseases Institute — IDI Knowledge Centre, Makerere University Main
Campus; College of Health Sciences, Makerere University
P.O. Box 22418, Kampala, Uganda